Client Service Coordinator

Make “being the difference” your Career..
Bayshore is looking for a **_FULL-TIME_** Client Service Coordinator to join our amazing team. This important customer service role is responsible for answering service inquiries and scheduling field employees to client care assignments.

If your calling is to be the “difference” by providing outstanding customer service, than a Career with Bayshore is the Perfect Fit for YOU

**Duties and Responsibilities**:

- Handle and document prospective client inquiries regarding requests for care and service
Assess client service needs in consultation with the Supervisors; schedule licensed and unlicensed employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees; promote consistency of caregiver assignments and coordination of services.
Reports and Collaborates with other Case Managers, funder or government program as required.
Notify clients and Field employees regarding initial and ongoing schedules.
Complete data entry and maintain accurate current scheduling documentation.
Participate in client satisfaction initiatives.
Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Complete other tasks as requested.

**Hours of Work**:
Job Qualification

**Education**
Minimum - Secondary School Diploma along with completion of a related coursed such as Medical Terminology is preferred.

**Experience**
A minimum of two years related customer service experience, preferably in healthcare.

**Other Skills and Abilities**
Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team. Demonstrated competency in keyboarding and
Windows scheduling software. Ability to operate all standard office equipment; proficiency in written and spoken English as well as French in Branch Offices that provide service to French speaking clients.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make “being the difference” a Career

**This role is currenly remote, but will eventually move back to working in-office or will move to a hybrid model.**

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. At Bayshore all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two dose vaccine series or one dose of a single
- dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the official start date of hire. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
- All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements._