Front of House Manager

2 weeks ago

Toronto, Canada Gateau Ghost Full time

**Front of House Manager**

Join the Gateau Ghost team and become part of an extraordinary culinary journey We're not just another cafe and bakery; we're the heartbeat of the neighbourhood, serving up irresistible flavours and unforgettable experiences every day. Right now, we're on the lookout for a Front of House Manager who shares our passion for excellence and creativity, with a flair for crafting menus that dazzle and delight.

**About Gateau Ghost**:
Gateau Ghost isn't just a bakery; it's an epicurean haven From our vibrant restaurant to our cozy café and chic retail space, there's something for every palate. But it's more than just food; it's about building a lively and inclusive community. Our café isn't merely a spot for meals; it's a gathering place where friendships blossom, and ideas flow freely. We're dedicated to creating connections and nurturing an environment where everyone feels valued and inspired.

**Position Summary**

As our Front of House (FOH) Manager, you'll play a pivotal role and will report directly to the ownership team. Your responsibilities will extend beyond overseeing daily operations; you'll also be responsible for hiring and training staff, as well as collaborating with the culinary team on all cafe menu development. Your expertise will be instrumental in ensuring that our cafe, bakery, and restaurant areas operate seamlessly, delivering exceptional experiences to our guests.

**What you’ll do,**
- Collaborate with the culinary team to curate and refine our menu offerings, ensuring they reflect our commitment to quality and innovation.
- Collaborate with the ownership team to define service standards including atmosphere and overall ambiance
- Oversee the day-to-day operations of the front of house, including staff management, training, hiring and scheduling, to maintain impeccable service standards.
- Manage inventory levels and control costs to optimize profitability
- Coordinate special events, promotions, and seasonal features to attract and retain customers, working closely with the marketing team to ensure their success.
- Uphold health and safety standards to provide a safe and welcoming environment for both guests and staff.
- Handle guest inquiries, feedback, and complaints with professionalism and efficiency, always striving to exceed expectations.
- Stay informed about industry trends, customer preferences, and competitors to identify opportunities for improvement and innovation.

**Your work experience and skills,**
- Previous experience as a Front of House Manager in a cafe, bakery, or restaurant setting, with a proven track record of success.
- Strong leadership and communication skills, with the ability to motivate and inspire a diverse team.
- Excellent organizational and problem-solving abilities, with meticulous attention to detail.
- A passion for hospitality and a dedication to providing exceptional guest experiences.
- Flexibility to work evenings, weekends, and holidays as required.
- Proven experience in launching new ventures, including recruitment and setup.

**What’s in it for you,**
- Base salary, ranging from $52,000 to $62,000 per year
- Paid time off, including vacation and sick days
- Complimentary meals and beverages during shifts
- Comprehensive benefits package covering medical, dental, and vision
- A culture of inclusivity and respect for all individuals

**Salary**: $52,000.00-$62,000.00 per year

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