Tier 1 Technical Support Associate

2 weeks ago


Welland, Canada Blackbelt IT Solutions Full time

**Job Summary**

**Responsibilities**
- Assist customers with firewall configurations and network connectivity problems.
- Document all interactions in the help desk system for tracking and reporting purposes.
- Collaborate with IT teams to escalate complex issues as needed.
- Maintain up-to-date knowledge of company products and services to provide accurate information to customers.
- Conduct follow-ups with users to ensure their issues have been resolved satisfactorily.
- Participate in training sessions to enhance technical skills and customer service abilities.

**Skills**
- Customer service oriented focus.
- Proficient in troubleshooting Windows operating systems.
- Strong understanding of computer networking principles and firewall configurations.
- Experience in IT support or help desk environments is preferred.
- Excellent customer service skills with the ability to communicate technical information clearly.
- Familiarity with Atera, Syncro or similar ticketing systems is a plus.
- Ability to work independently as well as part of a team in a dynamic environment.
- Strong problem-solving skills and attention to detail.

**Requirements**:

- Must have valid class G drivers licence.
- Must have reliable transportation.
- Must be able to lift 50lbs.
- Must be able to provide a valid police clearance check.

Join us in delivering outstanding technical support that empowers our clients and enhances their experience with our technology solutions.

**Job Types**: Part-time, Fixed term contract
Contract length: 3 months

Pay: $20.00-$25.00 per hour

Expected hours: 20 - 30 per week

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Language**:

- English (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Application deadline: 2025-03-07



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