Luxury Sales Supervisor

$300 HIRING BONUS FOR JOINING OUR TEAM

Grow With Us

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.

As the largest duty-free operator in North America, Hudson operates multiple luxury shops at Vancouver International Airport (YVR) like Hermes, Cartier, and Ferragamo as well as duty-free stores under the globally-recognized World Duty-Free brand.

What We Will Offer You:

- A competitive salary
- A 20% off Hudson Employee Discount
- A 50% off Hudson Food & Beverage Discount
- Parking and Transit reimbursement

This Shift Supervisor Job Is For You, If You Enjoy:
The shift supervisor inspires, leads, and develops a team of sales associates to deliver on the company objective of excellent proactive service to ensure an exceptional customer experience. Highly energetic, the shift supervisor coaches and updates their sales team regularly on opportunities for continuous improvement of their skills and knowledge to drive sales.

Key Accountabilities:
Key responsibilities include selling & customer experience, team & service management, and product & presentation management.

Customers
- Promote quality customer service among staff by acting as a positive role model.
- Be personally available to all customers to communicate and identify their needs and address their questions or concerns.
- Maintain feedback loop to the other departments with customer comment cards and employee opinion.

People
- Maintain employee attitude and morale by recognizing outstanding performance and service, motivating, and developing staff, communicating their incentive results on a daily basis.
- Together with the Terminal/Store Manager, evaluate all store employees.
- Verify staff positioning during the shift according to the shop activity, and priority, coordinate holidays, and absences from the staff member.

Sales & Operations
- Responsible for opening and closing the store and securing all assets.
- Ensure that the store is in compliance with all Airport, Provincial and Federal employment Laws/regulations.
- Communicate necessary information at the beginning of shift, including targeted Sales, promotions and new products, company policies and procedures.
- Organize and coordinate shift plans.
- Track the daily sales, Analyze if any issue in the shop might be affecting the weekly sales, and communicate it to the Terminal/Store Manager.
- Improve the Customer experience through excellent operation standards (cleaning, stocking, front facing etc.). Monitor and improve store standards.
- Guarantee the shop standards are in place, ensuring correct pricing and checking expiry dates.
- Supervise inventory counting at the end of shift, conduct staff bag checks.
- Assists in preparation for Full inventory count, ensuring that the staff and areas to be counted are prepared and ready for the count.
- Oversees specific category, including product RTV, price changes, merchandising standards, TSRP and promotional changeovers.
- Implements marketing strategy, ensuring product supply and coordinates team.
- Assume Store Manager's responsibility in his/her absence.
- Ensures all health & safety protocols are adhered to at all times

Finance
- Responsible for the correct cash handling from the cashiers and for training the needed processes and procedures.
- Reconciliation of cash, card and bank deposits.
- Verify floats, routine till audits and monitor cashiers at all times.
- Investigate any cash discrepancies together with the cashier to identify and solve problems.

Required Qualifications:

- 3(+) years of retail experience with at least 1 year in a supervisory/leader role within the retail/service industry.
- Consults and helps plan daily activities with General Manager/ Operations Manager and other Supervisors; manages the activities of staff.
- Understanding of basic retail concepts, Strong working knowledge of retail operations, including cash and inventory control, markdown compliance, merchandise handling and shrink management.
- Ability to deal with stressful situations in a diplomatic & professional manner demonstrated ability to build effective teams & motivate employees
- Organizational skills, self-starter & highly motivated. High energy level & positive approach to job & group responsibilities. Strong leadership skills and problem-solving skills.
- Ability to wo