Library Assistant, Engagement

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

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Post End Date: February 25, 2025 at 11:59 PM. This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

**About the Role**:
The Library Assistant, Engagement is responsible for supporting the department on promoting services, building awareness and initiating engagement and outreach activities. The position manages the Library’s social media accounts and develops physical and virtual promotional and/or informational materials. The Library Assistant, Engagement acts as a first point of contact for users and assists with research and general inquires.

**The Library Assistant, Engagement will**:

- Work with members of the department to develop short
- and long-term strategy for promotion and engagement/outreach activity;
- Develop and deliver departmental engagement initiatives such as events, workshops, experiential programming, and co-curricular programming;
- Work with internal (Library) partners and campus partners on library engagement initiatives and events;
- Plan, coordinate, and represent the Library at campus outreach events;
- Manage the Library’s social media platforms to create original content, monitor and respond to posts and Library news blogs, review, and follow and share Brock and other industry media posts;
- Develop promotional and informational material for the library’s physical and virtual spaces;
- Act as a content editor for the department by, writing, revising, and updating the library website;
- Provide front desk circulation services including opening and closing tasks, acting as the first point of contact for all users, and maintaining and updating patron systems records;
- Provide virtual and in-person reference support by interpreting and analyzing user needs and determine which sources should be consulted;
- Instruct library users in using all library collections, online catalogue and databases, Internet resources, and how to formulate search terms;
- Provide back-up support, as needed, to departmental teams supporting other key service areas (e.g., Reserves, Interlibrary loan, Stacks Maintenance).
- **This position may be occasionally required to work outside of normal business hours, including weekends, to support events and operational needs.**_

**Key Skills and Experience**:

- A Bachelor's degree and relevant experience;
- Knowledge of ‘writing for the web’ principles and best practices, including accessibility;
- Ability to create and design digital communication media;
- Thorough understanding of traditional, online, and social media, with the ability to stay current on social media trends;
- Knowledge of a broad array of information resources and proficiency in searching the library catalogue, library website, and all the electronic databases;
- Knowledge of and adherence to library policies, procedures, and best practices;
- Proficiency in using Library of Congress, Music, and CODOC classification systems;
- Familiarity with copyright legislation and related policies;
- Working knowledge of circulation software functionalities, as well as circulation policies and procedures;
- Strong customer service, communication (written and oral), active listening, and interpersonal skills;
- Flexibility and sensitivity to meet the needs of a diverse user population;
- Strong time management and problem solving skills with the ability to organize work and establish priorities.

**Preferred or Asset Skills**:

- Two-year Library Technician Diploma; and
- A Bachelor’s degree in a relevant field (i.e. communications, media) is preferred.

**Salary and Total Rewards**:

- Job Grade K, Salary Scale ($57,400-$98,400);
- Target Hiring Range: $57,400-$59,590;
This is a permanent position that includes:

- **Health & Dental Benefits**:Comprehensive extended health, dental, and vision coverage.
- **Pension Plan**: Enrollment eligibility in the Brock University Pension Plan.
- **Vacation**:Up to 3 weeks per year, in addition to university holidays.
- **Flexible Work Arrangements**: Hybrid work schedule available.
- **Professional Development**: Eligibility for the Brock Tuition Waiver Program.
- *The final salary is based on experience, internal equity, and budget considerations within the target hiring range._

**Note: Applicants are asked to provide a sample