Business Rule Configuration Specialist

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**The opportunity**

Working as part of an Agile team helping to transform our health & dental claims' experience to be the customer and digital leader within our industry. As a Business Rules Configuration Specialist, you have a natural analytical ability and are technically inclined. You love helping come up with creative solutions. You will work within a cross-functional team of Analysts, Product Owners, and business partners.

**Responsibilities**
- Troubleshoot claim and system issues discovered during testing or resulting from new requirements
- Conduct business and customer impact analysis
- Collaborate with multiple internal partners and our third-party vendor team members
- Research and conduct analysis in support of continuous improvement
- Use data to support proposed solutions
- Facilitate the implementation of changes and enhancements in production environments
- Develop clear documentation in JIRA and Confluence in support of our agile methodologies and audit requirements
- Communicate complex business rules in plain language ensuring partners understand the rules, rule attributes and their impact

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Previous Group Benefits experience and knowledge is an asset; specifically, knowledge of how benefits are insured and adjudicated
- Proficiency in JavaScript is preferred
- Adept at learning new software, systems, and concepts quickly
- Motivated, self-starter who works and learns independently
- Detail oriented
- Able to comprehend the intersection of business and system processes
- Effective facilitator with drive to consistently deliver incremental of business value
- Skilled at decomposing business needs into small increments (e.g., stories) and supporting an iterative and incremental delivery model
- Comfortable with the ‘fail fast’ approach to software development, constantly learns from both success and failure
- Strong organizational and problem-solving abilities
- Effective communicator: able to effectively articulate technical vision, possibilities, and outcomes in written and oral formats
- Able to negotiate effectively with business partners to clarify needs vs. wants and likes while considering cost benefit analysis and related risks

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship

**#LI-Hybrid**

**#M-CA-IN-CM**

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer