Parts and Service Coordinator

Discover Your Adventure with CanaDream
At CanaDream, we create unforgettable vacations for those eager to explore Canada at their own pace.
Why Join Us?
- Year-Round Excitement: While we’re open all year, our stations truly come alive from May through October, welcoming visitors from around the world.
- Make a Difference: At CanaDream, you have the chance to make a real impact on our Guests and Customers. Your efforts will help create memorable experiences that last a lifetime.
- Fun and Dynamic Team: Work with a fantastic team of people who know how to have fun while delivering top-notch service. We believe in enjoying the ride while getting the job done to the best of our abilities.
- Ignite Your Passion: Join us and ignite your passion for travel and hospitality. Be part of a team that values your contributions and supports your growth.

**Our Core Values**:

- Be Happy To: Embrace positivity and spread joy.
- Lead the Way: Take initiative and inspire others.
- Enjoy the Ride: Have fun and make the most of every moment.

Ready to Start Your Journey?
**Job Title**: Parts And Service Coordinator
**Job Location**: Calgary
**Wage**: Competitive wage
**Employment Status**: Full Time Temporary (Maternity Cover)
**Reports to**: Workshop Manager/Supervisor
Position Summary
The Parts and Service Coordinator plays a vital role in the efficient operation of our service department. This position is responsible for the entire lifecycle of parts management, from locating and ordering to receiving and verifying parts. The coordinator ensures that any incorrect or damaged parts are promptly returned to the vendor and that credits for these returns are accurately monitored and processed. The primary objective of this role is to expedite all repairs requiring parts, thereby minimizing cycle time and ensuring timely service delivery.
Company Overview
CanaDream is one of Canada's leading RV rental and sales companies. We offer a wide range of RVs, including camperized vans, motorhomes, and truck campers, for both rental and purchase. With seven locations across Canada, including Calgary and Edmonton (Alberta), Vancouver (British Columbia), Whitehorse (Yukon), Toronto (Ontario), Montreal (Quebec) and Halifax (Nova Scotia), we provide our guests with the opportunity to explore Canada at their own pace. Enjoy the very best Canadian hospitality from our incredible Crew, who service, prepare, and deliver a wow factor for every rental and purchase. Our mission is to deliver a first-class RV vacation experience, and we pride ourselves on our exceptional customer service and high-quality vehicles. As we celebrate our 31st anniversary, we continue to grow and innovate, ensuring memorable experiences for our guests and a supportive, inclusive environment for our crew members.
Essential Duties and responsibilities
- Ordering Parts and Supplies: Responsible for ordering all shop-related parts and supplies to ensure the workshop is well-stocked and operational.
- Inventory Management: Maintain control of the parts room and keep accurate inventory records. Ensure that all parts are properly labeled with part numbers and pricing.
- Parts Verification: Verify that all parts used on a unit are listed on the Pre-Delivery Inspection (PDI) sheet to ensure accuracy and completeness.
- Receiving and System Entry: Oversee the receipt of all arriving parts and enter them into the system manager promptly and accurately.
- Service Coordination: Work closely with the Service Manager to handle service-related calls and book service appointments. Provide the shop with a schedule of service appointments every Friday afternoon.
- Work Order Management: Initiate and complete service work orders, ensuring all necessary information is documented and entered into system manager.
- Winter Scheduling: Manage the scheduling of winter work orders and ensure all relevant information is entered into the system manager.
- Pre-Service Preparation: Ensure that all parts are ordered and available prior to booking service appointments to minimize delays.
- Customer Communication: Ensure customers understand and sign the service work order before any work begins. Contact customers after service completion and follow up 7-10 days later for feedback.
- Warranty Documentation: Complete warranty documents for Forest River, Pleasure Way, and SAL, ensuring all necessary information is accurately recorded.
- Sales Support: Keep the sales board updated and handle all special sales part requirements, such as awnings and generators.
- Collaboration: Work collaboratively with sales crew members to coordinate delivery schedules and ensure a smooth handover process.
- PDI Management: Ensure all PDIs are entered into the system manager and that parts used are subtracted from inventory.
- Fleet Coordination: Work with the fleet team to address any warranty issues and ensure timely resolution.
- Supply Orders: Order supplies for the preparation department and complete purchase order r