Membership Sales

**Membership Sales and Administration**

**Flamborough Family YMCA**
207 Parkside Drive
Waterdown, Ontario
L0R 2H1

**Starting Salary**: $33,280
**Position Status**: Full-Time with benefits and a complimentary YMCA membership
**Placement Start Date**:Immediate

**Nature & Scope**:
This position will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI), Accounts Receivable and Managing program registration in collaboration with the Program Supervisors.

In addition, this position provides assistance and communication to members and potential members in the areas of registration and information. All positions will require an availability to work a flexible schedule; required shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions related to the Membership Sales & Service area and the provision of excellent customer service to members, participants, staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch
- Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and corrects in the system to ensure proper financial processing and member service
- Manages program registration, rolling registration and waitlists for all health and wellness, child and youth, and aquatics departments in collaboration with each Program Supervisor
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership processes are followed to standard, front line role in processing memberships, cancellations, Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Will be scheduled for Manager on Duty shifts, which includes taking the lead on all first aid/emergency situations and being the acting General Manager for the branch

**Qualifications**:

- Standard First Aid and CPR-C
- Post secondary education at the college level in Marketing, Office Administration, or related field is preferable
- Computer skills - Word, Excel, Windows, basic internet skills
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- Must provide a current Criminal Record and Judicial Matters check, issued within the past six months
- **If you are hired, prior to your start date and as a condition of ** **employment, you will be required to provide proof that you are fully** **vaccinated against COVID-19 or have a valid Human Rights exemption.**

The YMCA of Hamilton Burlington Brantford is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The YMCA of Hamilton/Burlington/Brantford is an equal opportunity employer.

**If you are interested in this position, please visit this page**

to complete the YMCA Employment Application From and follow the instruction for submitting your cover letter and resume, along with documentation to verify requirement of the position.

**We thank all applicants; however, only those considered for an interview will be contacted.**

**Salary**: $33,280.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- On-site gym
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Waterdown, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)