Team Operations Specialist, Toronto Raptors

Company Description

Maple Leaf Sports & Entertainment (MLSE) one of the world's premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA G-League), TFC II (MLS NEXT Pro) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto's sports facilities - Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC's Academy and the First Team's practice facility, the Toronto Raptors’ training facility and the MasterCard Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

**Who We Are**:
We celebrate the diversity, individuality, and personality of our peers, striving to be the best in class, in every class. We believe in Respect, Resilience, Commitment, and Ambition. We work for, with, and around the people that inspire us to try, persist, and achieve more.

Our work goes beyond games, seasons, trophies, and tours. Our success is measured by more than a scoreboard. Our team is stronger when we stand united. We create, we celebrate, we build, and we become better

What we choose to do next, means everything It defines greatness, builds character, makes history, and brings the world to its feet.

Job Description

The Team Operations Specialist will be part of a team of people who deliver best in class service directly to players and staff of the Toronto Raptors. Over the tenure of this position, the specialist at different times be responsible for equipment, travel and team services. The goal of this position is to create a multi-dimensional team of operations experts who can perform roles interchangeably. While building a base foundation of team operations, this position will also be challenged to professionally develop skills to advance them within the organization or industry beyond team operations.

**Responsibilities**
- This role will only be accountable for a portion of the listed responsibilities at any one time. A group of team operations specialists will cover the full list of responsibilities._
- Develop, maintain and evolve team operating guidelines in areas of equipment, travel and team services.
- Foster and maintain relationships with third party vendors to adequately outfit, accommodate in-season travel and onboard Toronto Raptor players and staff to the team. Examples include but are not limited to athletic gear, hotel partners, transportation companies, immigration officials and real estate agents.
- Additional duties as assigned
- Team Equipment:_
- Complete annual order of all equipment aligned with latest trends and technical specifications of industry. Ensure on time delivery and clearance of customs to meet team needs.
- Ensure requirements of NBA on-court uniform standards are met and enforced.
- Manage game-day team attendants to assist both home and visiting locker rooms.
- Organization of equipment and items needed for team on-court while at practice facility, arena, and travelling during season
- Full laundry service of player/staff practice, and game gear for home and visiting teams.
- Coordinating ordering and stocking locker room supplies and signage in home and away team spaces.
- Team Travel:_
- Assign and track team ticket allotment at home and away arenas.
- Prepare and execute annual team travel schedule, including but not limited to flight, hotel, ground transportation, immigration, schedule and menus.
- Coordinate training camp and preseason schedule with internal and NBA league partners.
- Manage team travel budget including timely receipt, review and processing of vendor invoices.
- Team Services:_
- Develop relationships with local GTA resources to create a network for Toronto Raptor players and staff to utilize in acclimating to a new community.
- Serve as resource for families of players and staff on game night and for all relocation needs.
- Plan and execute team building and family events at home and on the road.

Qualifications
- Bachelor’s Degree in Sports and/or Business Management or Event Planning is preferred.
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