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Travel Agency Manager

2 weeks ago

Surrey, Canada Skyroute Travel Services Full time

We are seeking for a dynamic and results-driven Travel Agency Manager for our Vancouver Office with a blend of sales acumen, leadership skills, and the ability to analyze market trends to effectively meet our client needs and be responsible to address the dramatic growth of SkyRoute Travel, scaling for the future by acquiring new client acquisitions with increased strategic global industry partnerships playing a crucial role in ensuring client satisfaction and fostering long-term partnerships.

**Duties & Responsibilities**:

- Highly organized with strong prioritization skills and the ability to multitask, ensuring a smooth and efficient workflow.
- Conflict resolution and leadership skills.
- Superior communication skills, both internal and external.
- Responsible to hire and train staff as required.
- Taking ownership to deliver results by motivating our teams.
- Manage and nurture existing client accounts to ensuring client satisfaction and retention.
- Analytical and strategic thinker, entrepreneurial approach, sales and operational mindset, technology-friendly with an outgoing personality.
- Analyze market trends and client feedback to inform strategies for account growth.
- Experience managing P&L and working within a budget.
- Strong organizational and interpersonal skills.
- Strive in a high-pressure environment.
- Ability to work varying shifts including weekends.
- Ability to travel for work as required.
- Proficient with Amadeus and Sabre.
- Proficient working knowledge of Microsoft Office Suite

**Behavioral Competencies**:

- **Teamwork**: Working collaboratively with others to achieve organizational goals. Flexible and energetic, with the ability to work independently as well as in a team environment.
- **Results Focus**: Focusing efforts on achieving high quality results consistent with the organization’s standards.
- **Fostering Communication**: Listening and communicating openly, honestly, and respectfully, promoting dialogue and building consensus.
- **Exemplifying Integrity**: Treating others fairly, honestly, and respectfully, furthering the integrity of the organization and its relationships of trust with team members.
- **Inspiring Others**: Energizing and inspiring others to strive for excellence and commit to common goals and purposes, creating a sense of self-efficacy.
- **People Leadership**: Helping Staff achieve excellent results.
- **Leading Change**: Recognizing the need for change, being open to new ideas and methods, and championing transformational change within the organization and beyond.

**Qualifications**:

- 5+ years of experience with a registered IATA Travel Agency.
- Proficient on Amadeus and Sabre GDS systems.
- Proven leadership skills with the ability to coach and develop a high-performing team.
- Strong problem-solving abilities and critical thinking skills.
- Experience collaborating within our teams to drive strategic initiatives.
- Excellent communication skills, both written and verbal.
- Familiarity with industry trends and a proactive approach to identifying opportunities for improvement.

Pay: $55,000.00-$70,000.00 per year

Schedule:

- 8 hour shift
- Every Weekend
- Monday to Friday

**Experience**:

- Travel Agency: 5 years (required)

Work Location: In person