Night Audit

The C Hotel by Carmen’s, Best Western Premier Collection is a chic retreat located in Hamilton. At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.

If you have the desire to work as a Night Auditor in a boutique hotel, and are looking to join a team of champions we want to meet you.

**AT THE BEST WESTERN PREMIER C HOTEL BY CARMEN’S OUR NIGHT AUDITORS**:
Represent the C Hotel by Carmen’s, Best Western Premier Collection, and drive our culture through daily interactions with our guests throughout all stages of their stay.

Have a passion for hospitality and ensure we exceed the expectations of every guest by providing personalized, courteous and professional customer service.

Are the first point of contact for our guests while working in a busy, vibrant and dynamic environment, on a supporting and energetic team.

This is the perfect opportunity for someone who is looking for a role in the hospitality industry and enjoys interacting with customers on a daily basis. This is a great role for those who are looking to interact with guests and have a willingness to learn in a fast paced, exciting environment.

**THE NIGHT AUDITORS AT THE C HOTEL BY CARMEN’S, BEST WESTERN PREMIER COLLECTION HAVE THE OPPORTUNITY TO**:

- Provide a warm, engaging and personalized experience for our guests
- Respond to guest requests and inquiries in a timely manner
- Promote hotel amenities, rooms and other services available at the C Hotel; provide guests with information such as local attractions and directions as needed
- Coordinate room status updates with Housekeeping and other departments to ensure up to date room availability
- Maintain inventories of room vacancies, reservations and room assignments
- Compile and check daily record sheets, guest accounts, receipts and vouchers
- Become familiar with the daily activities, events and meetings taking place within the Best Western Premier C Hotel by Carmen’s
- Audit all in house guests’ portfolios for completeness and accuracy
- Provide night security for the property
- Report hotel financial records and create reports in accordance with the Carmen’s Group accounting team
- Roll front desk computers to next business day
- Manage and resolve all guest complaints in a professional and courteous manner
- Process reservations delivered by telephone, mail, fax, central reservation systems, sales office and travel agents
- Participate in efficient pre-arrival, arrival, departure and overall experience for guests
- Use persuasive selling techniques to sell rooms and to promote other services available at the Hotel
- Communicate shift report to the Guest Services team
- Maintain a professional appearance and demeanor
- Exercise good judgment and demonstrate leadership abilities

**NIGHT AUDITOR POSITION REQUIREMENTS**:

- Friendly, professional and customer service focused
- Positive, outgoing and friendly team player
- Strong problem solving abilities
- Excellent verbal and written communication skills
- Ability to work well under pressure in a fast paced environment
- Smart Serve Certified
- Availability to work 11:00pm until 7:00am on Fridays, Saturdays, and Sundays, with potential vacation coverage
- Previous experience using a POS system an asset
- High School Diploma required, completion of college or university program in hospitality management is considered an asset
- Experience as a Guest Services Agent or Night Auditor an asset
- Experience using OPERA considered an asset

**WHAT CAN WE OFFER?**
- Great Place to Work certified
- Competitive wage package
- Pay on demand
- Flexible work schedule
- Staff recognition, years of service rewards
- Group RRSP
- Restaurant discounts
- Hotel discounts worldwide
- Wellbeing programs
- Participation in staff events
- Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community

Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The C Hotel by Carmen’s, The Lakeview by Carmen’s, The Hamilton Convention Centre by Carmen’s and fig&lemon. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
- Carmen's Group makes certain there is an equal employmen