Technical Support Agent

3 days ago

Québec, Canada National Bank of Canada Full time

**Primary Locations**:Montreal, Quebec**:
**Attendance**:On-site**:
**Employee Status**:Regular**:
**Schedule**:Full-time**:
Are you known for your excellent customer service skills?

Are you committed to collaborating to achieve common goals?

Does your knowledge of the technological tools and various digital platforms on the market set you apart?

We're looking for a Technical Support Specialist who can work with the team responsible for supporting clients who are having issues while using our digital platforms.

Being a Technical Support Specialist means building and maintaining trust-based relationships by providing high quality phone support and ensuring client satisfaction. It means working in active problem-solving mode to identify needs and quickly pinpoint issues. It also gives you the opportunity to learn and progress within a team that values autonomy, collaboration and client satisfaction.

Main challengesTake calls from clients.Perform a comprehensive analysis to understand clients’ issues, analyze the IT environment to identify the causes and sources of problems, and resolve situations or report any anomalies detected.Recommend solutions for the problems encountered.Bring together the various third parties involved in managing incidents and follow up on planned deliverables.**Requirements**:

- College diploma in a 3-year technical program (DEC) and at least 3 years of experience OR a Bachelor’s degree
- Experience in customer service
- Technical support experience, an asset
- Advanced knowledge and understanding of the different digital devices and platforms on the market
- Resourcefulness and adaptability in a changing environment
- Bilingualism, both spoken and written (English and French), essential

**Your benefits**

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

- Repayment of your studies
- Health and wellness program, including many benefits
- Flexible group insurance
- Defined benefit pension plan
- Employee Share Ownership Plan
- Employee and family assistance program
- Exclusive banking services
- Volunteer program
- Telemedicine
- Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.

Our dynamic work environments and cutting-edge collaboration tools foster a pleasant employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

Are you ready to live your ambitions?
- Diversity is an integral part of the Bank's values and commitments. In this document, the masculine gender designates both sexes with no discrimination intended, and is used only to facilitate reading.

  • Technical Support Agent

    3 days ago

    Québec, Canada American Iron and Metal Full time

    Company Description **Become a part of AIM’s growing success.** American Iron & Metal (AIM) is a recognized global leader in the metal recycling industry, with more than 125 site locations and 3500 employees worldwide. We have continued to prosper for the last eight decades (we just celebrated our 86th birthday!) thanks to the dedication of our employees...

  • Customer Support/technical Support

    1 week ago

    Québec, Canada Reseau sans fil Otodata Inc. Full time

    **Customer Service Agent - Full Time** The Customer Service Agent and Support is responsible for assisting customers in resolving technical issues with products in a professional manner and with the utmost respect for defined standards in terms of quality of service and productivity. **Main responsibilities** - Assess and understand customer needs and...

  • Technical Support Agent

    7 days ago

    Québec, Canada GEXEL Full time

    **TECHNICAL SUPPORT AGENT LEVEL 2** **PERMANENT, FULL-TIME POSITION** GEXEL, a Quebec call center that has distinguished itself for more than 20 years and offers internal development opportunities, is currently looking for technical support agents for its unit based in Montreal. Even if you don't have any call center experience, don't worry, we will take...

  • Technical Records Agent

    2 weeks ago

    Québec, Canada Air Inuit Full time

    **AIR INUIT CORPORATE PROFILE** Air Inuit has been providing essential scheduled, chartered, cargo and emergency air transport services to Nunavik and beyond - 24 hours a day, 365 days a year - for over 42 years. Collectively owned by the Inuit of Nunavik, through Makivik Corporation, the airline operates a fleet of 30 aircraft and employs approximately 800...

  • Technical Support Agent

    2 weeks ago

    Québec, Canada BIM One Full time

    We believe that providing fast and efficient support to our customers is an integral part of a winning customer experience. Too often, the customer experience is an ulterior motive with no real desire to impact their journey. On the contrary, we see it as the backbone of a lasting relationship with our customers. In this role, you have the opportunity to be...

  • Technical Support Agent

    3 days ago

    Québec, Canada BIM Track Full time

    We believe that providing fast and efficient support to our customers is an integral part of a winning customer experience. Too often, the customer experience is an ulterior motive with no real desire to impact their journey. On the contrary, we see it as the backbone of a lasting relationship with our customers. In this role, you have the opportunity to be...

  • Agent Developer

    2 days ago

    Québec, Quebec, Canada Vooban Full time

    Vooban is building something new and exciting – focused on scaling our innovative initiatives for internal teams and external clients. We're looking for foundational Agent Developers to join our first engineering team at Vooban Labs in this groundbreaking new venture In this high-impact role, you'll work directly with the CEO to define the architecture,...

  • Support Agent Service Desk

    7 days ago

    Québec, Canada CTConsultants Full time

    **CTC007515 - Support Agent Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Nine months**: **Mode de travail: Mixed**: **Description**: - Interviews will be held Both French & English - 1st virtual & 2nd in office / - Side project - Ticketing & Billing Descriptions: Roles and Responsibilities: Responsible...

  • Technical Support Specialist

    2 weeks ago

    Québec, Canada Fuze HR Solutions Full time

    Titre : Spécialiste Soutien technique (service client) – Automatisation industrielle Lieu : Laval, QC Poste permanent Vous souhaitez évoluer dans un environnement stimulant, au cœur de l'automatisation industrielle? Nous sommes une entreprise établie de longue date dans le domaine des composants électromécaniques et électroniques, et nous...

  • Technical Support Engineer

    1 week ago

    Québec, Quebec, Canada Lan It 24 Full time $60,000 - $90,000 per year

    Job Responsibilities:Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a...