Service Contracts Product Management Analyst

**Aufgaben**:

- Service Contracts Product Management Analyst: Mercedes-Benz Canada needs fans like you
- What it means to be a fan
- Everything starts with fans. Mercedes-Benz Canada is the number one luxury automotive company in Canada, eight years in a row. We are looking for someone who is enthusiastically devoted to Mercedes-Benz. You love our brand and have the drive to learn about the automotive industry. You are impressed with the Mercedes-Benz legacy and can easily identify with what the star represents. In addition, you are eager to live Mercedes-Benz values and are ready to add to the story.
- How your role will add to the story:

- We are looking for a Service Contracts Product Management Analyst. You will be the the lead person on the Service Contracts Team responsible for overseeing the development and implementation of new products, pricing, reporting and overseeing the synchronization of various internal systems.
- A day in the life:
- Ensure business logic is applied correctly for existing and new service contract products and is the Subject Matter Expert and go to person for internal stakeholders such as Accounting, Controlling, MB Vans, Customer Service BD, Warranty & Technical Services, IT, and any/all applicable external vendors.
- Improve the synchronization of ASSET and internal Mercedes systems such as VEGA, Oracle, and SWT etc.
- Support the reconciliation of data to ensure that the errors are identified and remediated using Automated Delta Reporting (ADR).
- Map out business processes and ensure that business logic is simplified AND executed in the rules and flow of the various systems.
- Take the lead on the development of new products for Passenger Car and Van.
- Work closely with the external vendor to ensure that timing commitments are met with new products entries.
- Maintain models list and anticipate new model additions prior to vehicle delivery to Dealers
- Work in collaboration with the Region Service Managers on monitoring performance and identifying Dealers where penetration is missing target.
- Create and organize training for Dealer staff in partnership with internal stakeholders, National Training and the external vendor.
- Support Dealers with customer issues, discrepancies and system issues to ensure Dealers can support our Customers properly.

M-B Canada requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, an individual is considered “fully vaccinated” two weeks after receiving the second dose of a Health Canada approved two-dose vaccine, or two weeks after receiving one dose of a Health Canada approved single-dose vaccine. Individuals with medical exemptions preventing them from receiving the vaccine may request an accommodation.
- Mercedes-Benz Canada Inc. is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.**Qualifikationen**:

- Mercedes-Benz Fan skills, requirements & traits (3-5 points, plus the bottom 3):
- Post-Secondary / College Diploma
- Minimum 2 years’ experience in automotive industry
- Knowledge of Automated Delta Reporting
- Excellent product knowledge
- Typing, communication skills, number accuracy
- Multi task, Organizational skills
- Bold, innovative and enjoy challenging yourself
- Honest and professional, a strong team player
- Big picture thinker, go-getter, self-starter

Being a Mercedes-Benz Fan has its perks:
- Commitment to inclusion & diversity
- Engaging corporate culture
- Training development and career growth opportunities
- Benefits to support work-life balance/integration
- A strong portfolio of corporate social responsibility initiatives
- State of the art working facilities
- Vehicle purchase and experience programs
- Comprehensive health, dental, and pension programs
- Recognition rewards and discount programs