Ward Clerk, Orthopaedic Oncology

Are you a highly organized and adaptable individual seeking a career where you can make a direct impact on patient care? As a Ward Clerk at Mount Sinai Hospital, you will be at the heart of our health care team, ensuring seamless communication and coordination that directly impacts patient experiences.

This position is located within the Orthopaedic Oncology Department (11 South).

**About this unit**:
Located at Mount Sinai Hospital's 11 South Floor, this is a 30-bed unit providing comprehensive care for orthopedic oncology and trauma patients. The orthopaedic oncology population consists of patients diagnosed with a rare type of cancer called sarcoma. This is the largest multi-disciplinary program of its type in Canada. This program is unique because patients are able to receive all of their cancer care needs on one unit - from diagnosis, staging, to treatment, to cure or palliative care when required. Six beds are allocated to the inpatient administration of chemotherapy to our sarcoma population. Patients are cared for by expert oncology nurses and the allied healthcare team throughout the trajectory of their hospitalization.

The orthopedic trauma population consists of patients who have suffered a fracture. These patients undergo the necessary surgical treatment for their fractures and receive professional and individualized care from the interdisciplinary team throughout their recovery.

**Is this you?**

Are you detail-oriented, tech-savvy, and passionate about delivering top-notch administrative support? Join our team and make a meaningful impact with your exceptional communication skills, adaptability to changing priorities, and dedication to maintaining high standards.

Your proficiency with electronic systems and office software will shine as you contribute to departmental efficiency. Showcase your talent in managing patient flow and ensuring seamless transitions, all while fostering a positive experience for patients, families, and colleagues.

You'll be an integral part of a team that values continuous learning and growth, all while contributing to the exceptional care we provide at Mount Sinai Hospital. Your skill in navigating challenging situations with professionalism and accuracy, coupled with your ability to prioritize effectively, will be invaluable in this role.

**In this role you will**:

- Receive, greet and screen patients/families/visitors arriving to the unit
- Coordinate admissions, discharges and transfers within and external to the department
- Process patient appointments (i.e. outpatient clinic referrals, outpatient diagnostic imaging tests)
- Compile patient information and disassemble charts for Health Records
- Oversee patient charts on the unit and for quality assurance purposes
- Utilize electronic systems to capture length of stay information pertinent to the patient’s journey
- Provide overall administrative support (i.e. answering/directing incoming telephone calls, updating whiteboards, photocopying, faxing, ordering of supplies, word processing)
- Provide customer service to patients and visitors by answering questions and assisting with wayfinding
- Coordinate the sterilization or repair of medical and office equipment.
- Collaborate with the Help Desk and Building Services around routine maintenance and requests
- Participate in activities to upgrade and enhance one's job-related knowledge/skills through in-service training sessions, quality improvement initiatives, and policy manual review
- Assist with the orientation of new Ward Clerks
- Job Requirements

**Job Requirements**:
Mandatory
- Successful completion of a diploma or degree from an accredited educational institution with preference given to those who have graduated from a secretarial studies program
- 1 year of recent related work experience
- Proficiency with Patient Care Systems

Skills and Knowledge
- Proficiency with Microsoft Office including Word, Excel and Outlook
- Minimum 40 wpm keyboarding/data entry speed
- Proven flexibility, initiative, organizational and problem solving/decision-making skills
- Demonstrated ability to effectively interact with all levels of staff, patients and their families, as well as a team member both intra and interdepartmentally
- Skilled at setting priorities and handling multiple tasks simultaneously
- Demonstrated ability to communicate and read using English in order to effectively perform essential requirements of this position
- Demonstrated satisfactory work performance and attendance history