Customer Account Support Manager

2 weeks ago

Richmond, Canada Baka Communications Inc., Full time

Baka Communications has been a pioneer and innovator in Canadian wireless since 1984 and is one of Bell’s longest-standing dealers. Baka has been supporting customers in BC for over 35 years and is excited about the recent acquisition of Bell Mobility’s #1 dealer for Western Canada. We are committed to increasing our presence in BC while adding resources, automation, and technology to greatly enhance support and value for all our customers.

Baka’s roots are as a family business, which is how we still see ourselves today. We are proud that our average employee has been with us for over 25 years. Our passion is our commitment to the environment and sustainable business practices that go beyond ROI - with the ultimate-goal is to be a carbon-neutral company

This permanent full-time position is key to creating a world class client experience. if you have an interest in working in the business-to-business market, a passion for working with clients, love variety in your day, and are passionate about learning of new technologies - this career path is for you

A typical day would involve the following:

- Help create and support positive customer experiences
- Day-to-Day Account Support, first point of contact for key accounts
- Development of Wireless strategy and Support
- Building and maintaining strong customer relationship
- Inquiries regarding complementary mobility solutions, Internet of Things (IoT) and Cloud Solutions to enhance your business
- Negotiation and maintenance of mobility service contracts with Bell
- Hardware inquiries, new phones, replacements, and upgrades
- Device deployments and activations
- Questions regarding new devices

To be considered for this permanent position, you will have the following background:

- Excellent verbal and written communication skills
- Proven Customer Service Skills
- Quick learner, who works well independently, as well as part of a team
- Experience in the wireless industry an asset
- Sales experience an asset

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

COVID-19 considerations:
At Baka, the health, wellness and safety of our staff and customers is paramount. We adhere to Covid safety and workplace protocols, and have optimized our workplace for social distancing, and increased sanitization procedures

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

  • Customer Account Manager

    3 days ago

    Richmond, Canada Radius Fire Protection Full time

    Customer Account Manager (Fire Protection Services) – Radius Fire Protection As a Customer Account Manager, you will manage and develop a portfolio of fire service accounts. This role requires strong relationship‑building skills, proactive account planning, and the ability to serve as a customer advocate. You will deliver exceptional service through...

  • Customer Account Leader

    4 weeks ago

    Richmond, Canada Standard Aero, Inc. Full time

    Job Title Customer Account Leader Summary Acts as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc). Understands and implements solutions to maximize the customer experience and the financial requirements of the...

  • Customer Account Leader

    4 weeks ago

    Richmond, Canada Standard Aero, Inc. Full time

    Job Title Customer Account Leader Summary Acts as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc). Understands and implements solutions to maximize the customer experience and the financial requirements of the...

  • Customer Account Leader

    2 weeks ago

    Richmond, British Columbia, Canada Standard Aero Full time

    Acts as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc).  Understands and implements solutions to maximize the customer experience and the financial requirements of the business unit.Specific AccountabilitiesActs...

  • Accounting Manager

    2 weeks ago

    Richmond, Canada Crown Packaging Full time

    Job Description About the Company: Crown Packaging is an integrated manufacturer and marketer of corrugated cartons and sheets, printed paper wraps and wallboard tape. We have built a strong and loyal customer base by developing and nurturing strategic partnership style relationships. The two converting facilities, known as Crown Packaging and BoxMaster,...

  • Account Manager

    3 weeks ago

    Richmond, Canada Summit Search Group Full time

    Account Manager Location: Richmond, BC Reports to: Branch Manager Our client, a privately held Canadian distributor with a strong reputation for growth and customer-first service, is looking for an Account Manager to join their Richmond branch. This is a fantastic opportunity to build a rewarding career in a supportive, entrepreneurial environment where...

  • Account Manager

    4 weeks ago

    Richmond, Canada Summit Search Group Full time

    Account Manager Location: Richmond, BC Reports to: Branch Manager Our client, a privately held Canadian distributor with a strong reputation for growth and customer-first service, is looking for an Account Manager to join their Richmond branch. This is a fantastic opportunity to build a rewarding career in a supportive, entrepreneurial environment where...

  • Accounting Manager

    4 weeks ago

    Richmond, Canada Crown Packaging Full time

    Job DescriptionAbout the Company:Crown Packaging is an integrated manufacturer and marketer of corrugated cartons and sheets, printed paper wraps and wallboard tape. We have built a strong and loyal customer base by developing and nurturing strategic partnership style relationships. The two converting facilities, known as Crown Packaging and BoxMaster,...

  • Customer Account Leader

    2 weeks ago

    Richmond, Canada Standard Aero Full time

    Acts as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc). Understands and implements solutions to maximize the customer experience and the financial requirements of the business unit.Specific AccountabilitiesActs as...

  • Customer Success Manager

    2 days ago

    Richmond, Canada SOLV4EX Group Full time

    Company Overview Discover Energy Systems (DES) is a fast-paced, high-growth energy solutions company spun off from a 75 year-old industry leader. With ambitious goals to quadruple revenue over the next four years, DES is shaping the future of energy storage through innovation, precision, and strong customer relationships. If you're energized by execution,...