Front End + Client Relations Coordinator

We are seeking a highly organized, friendly, and tech-savvy individual to join our team as a Client

Relations + Front End Coordinator at [Your Business Name]. This role is perfect for someone with

a passion for exceptional customer service, a keen eye for detail, and a flair for content creation.

You’ll be responsible for maintaining a seamless front-end experience, managing our in-house

technology, ensuring our space is well-maintained, and fostering strong client relationships. You

will also play a key role in our social media and marketing efforts by capturing and creating

engaging content.

Key Responsibilities:
Client Relations & Appointment Coordination:

- Act as the primary point of contact for clients, greeting them warmly and ensuring an

exceptional customer experience.
- Manage appointment bookings, pre-booking, and follow-ups to ensure a smooth scheduling

process.
- Follow up with clients after appointments to gather feedback and ensure satisfaction.
- Proactively request Google reviews from clients to support our online reputation.

Technology & Device Management:

- Oversee and maintain all in-house technology, including devices used for client check-in,

point-of-sale (POS) systems, and any other salon technology.
- Ensure smooth operation of digital tools, including troubleshooting minor issues and

assisting staff with technical needs.

Space & Environment Maintenance:

- Ensure the salon environment is welcoming, organized, and clean at all times.
- Coordinate with team members to maintain the physical space, including restocking

supplies, ensuring proper maintenance, and creating an inviting atmosphere for clients.

Order Prep & Inventory Coordination:

- Collaborate with the online store and physical retail area to ensure accurate product

availability, proper order prep, and stock updates.
- Track inventory levels, assist in product ordering, and manage product displays in the salon.

Client File Management & Product Feedback:

- Maintain and update client files, including personal preferences, service history, and

product recommendations.
- Gather product feedback from clients, ensuring that all comments and concerns are

documented and communicated to the team or appropriate departments.

Content Creation & Social Media Support:

- Capture high-quality photos and videos of stylists and clients (with consent) for use on

social media and blog content.
- Assist with content creation, including editing and posting to social media platforms,

ensuring a consistent brand voice and aesthetic.

Additional Responsibilities:

- Support salon management with day-to-day administrative tasks as needed.
- Assist in managing client relationships by maintaining a positive and proactive attitude with

each interaction.

Required Skills & Qualifications:

- Strong communication and interpersonal skills, with a focus on client satisfaction.
- Previous experience in a customer service or front desk role (preferably in a salon or spa

setting).

media platforms.
- Ability to multitask, stay organized, and manage time effectively.
- A creative eye for capturing compelling photos and videos for digital content.
- Basic understanding of social media platforms and content creation tools (e.g., Instagram,

Facebook, Canva, etc.).
- A positive, can-do attitude, and the ability to work independently and as part of a team.
- Experience with salon or beauty industry-related products is a plus.

Preferred Skills:

- Previous experience in photography or videography for social media.
- Knowledge of Google Reviews or online reputation management strategies.
- Experience with inventory management or product ordering systems.

Why Work with Us?
- Join a dynamic and supportive team in a welcoming, professional environment.
- Opportunities for growth and learning in the beauty and customer service industry.
- Enjoy employee discounts on products and services.
- Comprehensive wellness benefits.
- Work in a creative, fun, and fast-paced environment with the opportunity to make a real

impact on client experience and business growth.

**Job Type**: Part-time

Pay: From $20.00 per hour

Expected hours: 16 - 25 per week

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Every Weekend

**Education**:

- Secondary School (preferred)

Work Location: In person