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Technician Lead- Ride On and E-mobility

2 weeks ago

East Gwillimbury, Canada Greenworks Tools Canada Full time

**Technician Lead - Ride On/E-Mobility**

**Location**:67 Toll Rd** Holland Landing, Ontario L9N 1H2**

**Full Time Position starting**:ASAP

**Rate: $32/hr**

**Shift Available**:Monday
- Friday 9:00am - 5:30pm

In office

**Position Summary**:
The Technician lead is responsible for assisting the technician manager with technical support and service excellence of Greenworks consumer ride on lawn mowers, E-Mobility products, and other Greenworks products. This position may require travel at peak seasons to fully engage in customer technical service and repairs. This position may require international travel.

**Essential Duties and Responsibilities**:

- Providing technical service and maintenance support to service agents and infield service technicians.
- Diagnosing errors or technical problems and determining proper solutions.
- Effective time management with ability to prioritize workload demands.
- Provide technical training in-person, digitally, or with written programs when necessary.
- Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies.
- Support Customer Service with Salesforce activated action items hourly / daily. Complete daily reports which will report issues and resolutions to problems in the field.
- Responsible for understanding, facilitating, and coordinating all efforts in regarding the A3S / Greenworks Fleet Connect (remote product support)..
- Work with the extended global organization (engineering, product management, legal, sales) to update service manuals, service bulletins, and training material.
- Identify and help prepare digital training content supporting field service.
- Assist with maintenance of flat rate repair guides.
- Provide hands-on training to service agents and field service technicians to ensure a competent and effective workforce.
- Performs all other duties as required.

**Required Education and Experience**:

- Education from a technical school majoring in Automobile Repair, Electromechanical Maintenance, or another similar field and/or 3 years' work experience with electric/battery operating equipment and systems.
- Advanced mechanical and electronic knowledge.
- Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause.
- Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source.
- Must be able to read and interpret electrical schematics and blueprints.
- Knowledge of CAN BUS protocol preferred.
- Proficient communication skills (verbal and written) with the ability to provide conflict resolution.
- Proven track record on Key Performance Indicators (KPI’s) driving results for the company, department, and personal success.
- Experience with Sales Force is a plus.
- Proficient with Microsoft Office products.

**Company Summary**:
As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.
- Join us at Greenworks Tools and be part of a company committed to excellence, sustainability, and innovation_
- Greenworks Tools is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._