Intermediate Account Manager

6 days ago

Mississauga, Canada Stallion Express Full time

Are you an account manager that is motivated by building strong professional relationships with your book of clients? Do you enjoy the thrill of working in the logistics industry? If this sounds like you, this might be a great opportunity for you

In this role, you will devise client strategies and harness sales-related insights, prevailing standards, and provide excellent customer service to our clients of various sizes.

**What does Stallion Express do?**

**What’s in it for me?**

We want you to enjoy doing what you do best, and we promise to give you the autonomy and support to do it in a way that works for everyone - our clients, colleagues, and most importantly, YOU. Some of the benefits we offer include:

- **Birthday and work anniversary celebrations. **We love to celebrate you in whatever way we can. We promise not to make you awkwardly stand there while we sing “happy birthday” to you
- **Office gym. **Our employee-only office gym is located at our head office in Mississauga. It is available for you 24/7, it’s no commercial gym but it has all the necessities - and more
- **Recognition programs. **Convert your daily or weekly peer-to-peer brownie points for gift cards, trips, food, and more

**The Opportunity**:
**What the role entails**:

- Familiar with the eCommerce Industry.
- Minimum 2 years of logistics experience.
- Minimum 4 years of customer service experience.
- Regular exposure to eCommerce related softwares (e.g. Shipstation, ShipHero, etc.)
- Fluent with navigating the backend of eCommerce selling platforms.
- Working knowledge of the Google Workspace with the ability and managing multiple large data sheets.
- Great interpersonal skills including written and verbal.
- Strong attention to detail to help in assisting clients.
- Team oriented with the ability to build strong working relationships across the organization.
- Fluency in French is a strong asset.

**Nice to have**:

- Bachelor’s Degree in a related field.
- Working knowledge of current eCommerce/Logistics landscapes.

**What you will be doing**:

- Resolving inquiries for clients.
- Managing client schedules, making arrangements and cancellations are required.
- Troubleshooting and improving your client's operational issues.
- Keeping all documents sheets up to date with the required data.
- Collaborating and assisting our Account Management, Operations & Customer Service team with standard procedures.

**What’s the pay?**

The annual salary is at $60,000. We’re hoping to continuously grow your skills, this role, and the salary that comes with it

We look forward to meeting you

Schedule:

- 8 hour shift
- Monday to Friday
- On-site/In-Office

Ability to commute/relocate:

- Mississauga, ON L5T 2H7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Minimum 2 years of logistics experience. (required)
- Minimum 4 years of customer service experience.

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 per year

**Benefits**:

- Company events
- On-site gym
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L5T 2H7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 4 years (required)
- E-commerce: 2 years (required)
- Shopify: 1 year (required)

**Language**:

- French (preferred)

Work Location: In person

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