Outreach Team Lead

**Hours**:
Tuesday - Saturday - 8 hour shifts rotating every 4 weeks between 7am-3pm and 3pm-11pm

**Position Summary**:
As part of Alpha House’s Leadership team, Team Leads provides leadership to teams of front line
staff and are expected to assist other Team Leads with crisis management, critical incident
debriefing, hiring interviews and conducting performance reviews. Team Leads are also expected
to provide direct care, support and services to clients, as needed.

**Responsibilities of all Team Leads**:

- Leads by example, interacts with clients in a caring, non-judgmental manner
- As part of the grievance procedure, address client concerns and sharing serious
concerns with the Program Manager
- Provides training, coaching, supervision and first level disciplinary action (verbal
warnings, documented conversations, and same day shift suspensions) to front line staff
- Respond and action concerns and issues brought forward from staff related to Alpha
Houses Respectful Workplace Policy, Employee Complaints and Vulnerable Adults Abuse
Policy
- Responsible for writing and conducting performance reviews of front line staff, and
when necessary making recommendations regarding probation extensions or
terminations
- Responsible for ensuring staff are able to fully function and are motivated to provide
high quality client care in a warm and compassionate manner
- Assist with the recruitment and hiring of staff
- Responsible for ensuring adequate shift coverage is provided by sending out available
shifts using Shift Link and assigning shifts to staff
- Responsible for ensuring staff are paid appropriately by updating Dayforce with
appropriate time and attendance codes for staff
- Attends to crisis' (i.e. seizures, overdoses and deaths) with a focus on defusing conflict
situations before they escalate and providing debriefing as a group as well as 1:1 with
staff impacted
- Ensures the safety of staff and clients by being up to date on safety protocols as well as
accreditation and program audit standards
- Reports to the Manager and or HR on problems arising with team functioning and staff
issues of a serious nature
- Responsible for decisions regarding the medical needs of clients, including
administration of medication
- Interacts with other addiction agencies and community partners and services including
Police and EMS
- Engage with local businesses and respond to community concerns on behalf of Alpha
House
- Be accountable, in collaboration with the other Team Leads, to provide the Manager
with updates, data and statistics for funding and outcome reports
- Provides clients with information regarding treatment options and ensures that
requests for treatment are addressed
- Supervises disinfectant clean-up and hygienic procedures (including those related to
bodily fluids) and assists with implementation of these procedures as required
- Ensure Agency Vehicle log books are being completed properly and report any
maintenance issues to the Operations Coordinator
- Conducts shift exchange meetings with on-coming staff
- Responsible for monthly check in’s with their part time staff and assigned casuals
- Ensure supplies and resources for the program are available for staff and clients by
preparing and submitting purchase orders
- Participate in Team Lead meeting and ensure feedback on staff is provided to other
Team Leads and Mangers
- Delegate's responsibilities to Assistant Team Lead and staff

**Outreach Team Leads**
- Partnering and building positive strategic partnerships with police services, EMS and
Transit
- Assist the Program Manager in conducting team meetings
- Provides guidance and direction to staff in relation to the goal of diverting clients
from justice and health services
- Complete housing assessments (NSQ’s) with clients, assisting them in working
towards housing goals
- Provide and exemplify education, advocacy and system navigation with other
community agencies and services, including conducting community presentations
- Provide education and instruction to Volunteers on the preparation of Agency
materials

**Team Lead Qualifications**:

- Post-Secondary Education from a public educational institution, in a relevant field,
minimum of a 2-year Diploma Program, Bachelor ‘s degree preferred. Those in progress
may be considered.
- A minimum of 2 years of experience successfully leading a team
- A minimum of four years’ related experience, at least three of which includes direct
experience, in addictions, mental health, the homeless population or the indigenous
- An understanding of addictions including: withdrawal management, harm reduction,
stages of change, trauma informed care and recovery oriented systems of care
- Strong interpersonal communication skills and the ability to communicate with
discretion and maintain confidentiality of clients, staff concerns & disciplinary
procedures
- Experience in facilitating and debriefing groups is an asset
- Must be tolerant, non-judgmental with a high degree