Marketing and Communications Coordinator

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

This position builds brand awareness by designing and maintaining department website and social media accounts. This position implements the marketing and communication strategies by preparing and publishing advertising campaign material and the content for digital marketing channels. This position reviews analytics and makes recommendations to improve search engine results.

**What you will do**
- Designs and maintains department website and social media accounts.
- Reviews analytics and makes recommendations to improve search engine optimization.
- Implements the marketing and communication strategies.
- Coordinates, writes, and posts content for digital marketing channels, including relevant news stories.
- Prepares and publishes print and online advertising campaigns.
- Coordinates social media activities and manages a digital content calendar.
- Produces, edits, and distributes photography and assists with videography.
- Designs and creates graphics for online and printed marketing materials.
- Coordinates, sets up and drives webinars and manages registration for online events.
- Coordinates unit meetings, schedules meetings, creates agenda, and records minutes.
- Assists in the coordination of print production.
- Assists with the scheduling and execution of focus groups and large-scale market research.
- Monitors online comments and third-party content for arising issues, and escalates accordingly.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.
- In addition, requires trade certification, qualification, or on-going learning to remain ahead of changes in technology or emerging fields.
- in marketing preferred. or
- in communications preferred. or
- in advertising preferred.

**Required Experience**
- More than 2 years and up to and including 3 years of experience.
- Experience developing, coordinating and producing promotional and marketing material considered an asset.
- Experience in writing, interviewing, reviewing, editing and/or proofreading internal and/or external communications and documents considered an asset (e.g., social media, policy manuals, newsletters, handbooks, legal documents, forms/templates, blogs, training/reference materials, technical documents, webinars, etc.).
- Knowledge of advertising and/or sponsorship practices and trends in electronic communications and publications considered an asset.
- Experience in planning and/or managing projects considered an asset.
- Experience working with diverse populations/equity deserving groups considered an asset.
- Experience working in a comparable client-focused environment considered an asset
- Experience with software and web technologies considered an asset (e.g., ServiceNow, Customer Relationship Management (CRM), other software packaging, etc.).
- Experience working at a post-secondary education institution considered an asset.
- Experience with web/graphics/audio/video editing tools is considered an asset.
- Experience in data, trend analysis and reporting considered an asset.
- Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.
- Provide consultation and advice on non-straightforward and/or complex issues.
- Interaction with others typically requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the needs of the intended audience.
- Build relationships, trust and credibility.
- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.
- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.
- Participate in project team meetings and develop individual project plans.
- Lead procedural or technological change within a unit.
- Identify new problems and seek information and input to fully understand the cause of problems.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Draw logical conclusions and provides opinions and recommendations.
- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to info