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Dispatcher/customer Service
2 weeks ago
**Dispatcher**
Are you looking for an opportunity that is both interesting and varied day to day? Is being organized one of your best qualities? SOUTHLAND Transportation may have the opportunity for you
We are currently seeking a full-time Dispatcher to join our team based in southeast Edmonton. Responsible for scheduling / coordinating our team of school bus drivers, this position is tailor-made for an industry professional with a focus on customer service and passenger satisfaction. The shift for this position is 8:00 am - 5:00 pm, Monday through Friday (may vary based on business demands).
**Qualifications**
- Experience in the school bus industry an asset
- Good knowledge of Edmonton and surrounding area
- Excellent communication skills with the ability to interact professionally while exhibiting confidentiality and diplomacy
- Ability to handle stressful situations in a composed manner
- Customer service focus
- Expertise in organizational planning and problem solving
- Computer proficiency in Microsoft Word, Excel and Outlook
**Principal Duties and Responsibilities**
- Ensure that drivers and staff are treated in a fair and consistent manner using the guidelines and rules set down in the Driver’s Handbook and Policy and Procedures manual
- Ensure school routes are covered in an efficient and fair manner
- Help charter department fill charters as needed
- Assist in answering public and driver inquiries and finding solutions to concerns
- Ensure all required paperwork/requests is completed in an accurate and timely manner
- Create/improve existing Operations systems
- Be aware of the yard’s bus situation and work with the Service Writer and any mechanic or mechanic’s helper to ensure that all units are maintained in working order in a timely manner
- Keep appropriate staff informed of any major issues, changes, concerns etc. in an expedient fashion
- General office duties as required
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
