Client Care Coordinator

**Who We Are**

Are you looking to further develop your career in the Healthcare industry with one of North America’s innovative healthcare providers? Our success is backed by enthusiastic people, ready to make a positive difference in the lives of over 10 million people through digital and enterprise health solutions. If you have a passion for providing compassionate, quality care or services to those in need, then a career with CloudMD might be what you are looking for MindBeacon is a division of CloudMD.

CloudMD is transforming the delivery of healthcare using technology and by providing a patient-centric approach, with an emphasis on continuity of care. By leveraging healthcare technology, the Company is building one, connected platform that addresses all points of a patient’s healthcare journey and provides better access to care and improved outcomes. Through CloudMD’s proprietary technology, the Company delivers quality healthcare through a holistic offering including hybrid primary care clinics, specialist care, telemedicine, mental health support, healthcare navigation, educational resources, and artificial intelligence (AI).

**Who You'll Work With**

As a Client Care Coordinator, you will be primarily responsible for coordinating onboarding, treatment start & discharge of clients participating in the Mental Health program. You will be part of a highly collaborative team which includes Mental Health Professionals, Customer Success Representatives & Account Managers.

**What You'll Be Doing**
- Work collaboratively with mental health professionals and case managers to smoothly onboard new referrals as well as routinely communicate progress status to case managers via system generated progress reports.
- Verify patient information during intake and coordinate collection of missing information.
- Follow up with clients as and when required.
- Navigate clinician availability & schedule Diagnostic calls with psychologists to ensure timely appointment booking.
- Act as a support for both clients and clinicians - responding to all requests within 24 business hours.
- Complete monthly tracking sheets and checklists.
- Maintain various client trackers, reports and clinician documented treatment summaries.
- Coordinate release of clinical information with clinician and requesting client while also maintaining PHI confidentiality.
- Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation.

**What You Need to Be Successful**
- Minimum of 2 years working in an office setting (healthcare setting preferred)
- Medical Office Admin Certificate/Diploma
- Proficient in Microsoft Office 365 tools

**What You Need to Stand Out**
- Fluent in both English and French is preferred
- Ability to handle a high volume of intakes while delivering exceptional customer service (healthcare industry experience an asset)
- Ability to multitask and prioritize
- Excellent written, verbal, and electronic communication skills
- Critical thinker with strong organizational skills
- Team player & strong interpersonal skills
- Strong data entry skills.

CloudMD is an equal opportunity employer. We do not discriminate on the basis of race, ancestry, religion, color, national origin, gender, sexual orientation, gender orientation or expression, political belief, age, marital status, or disability status.

Protecting the safety and welfare of employees, clients, and patients that use our services is of utmost importance to us. For this reason, final applicants will be asked to undergo a background check.