Donor Care Coordinator

Each year in Cambodia, thousands are trafficked and exploited. We are working with Cambodians to restore those robbed of freedom and protect those experiencing numerous vulnerabilities. Would you consider joining us in this freedom movement?

Ratanak International is a Christian organization that works exclusively in Cambodia to assist survivors of human trafficking and exploitation on their road to freedom and restoration. We see a Cambodia where every individual can live in dignity, achieve their full potential and experience the love and hope of Jesus Christ.

We are seeking a skilled, driven, committed and passionate person to work as our Development Manager within our International Headquarters Office in Burnaby, BC. We are looking for someone who desires to use their skills to make a difference and resonates with Ratanak International's vision, mission and values in serving Cambodia.

**Application Process**:
**Job Purpose**:
This position is responsible for working with the Development and Communications Director to provide strategic and direct donor engagement and stewardship. This includes overseeing donation administration, maintenance, and making improvements to the donor database system.

Additionally, the position provides support to the Development and Communications Director and broader department through donor stewardship activities, basic donation data analysis, report and list generation, and administrative support for campaign mailings and other fundraising initiatives as needed.

**Primary Duties and Responsibilities**:
**Provide strategic and direct donor engagement and stewardship, with a focus on donors in the low to mid-level giving range as well as monthly donors.** _(Primary Objective #1)_
- Ensure donors are contacted throughout the year to show care and appreciation.
- Send regular updates and prayer requests sent to donors to ensure they feel connected and engaged with the work in Cambodia.
- Send personal invitations to donors for local events.
- Collects prayer requests from donors and shares with IHQ team.
- In collaboration with the Development and Communications Director, develops, implements and evaluates a monthly donor plan.
- Maintains up-to-date knowledge of Ratanak International as an organization, its Cambodian projects, Cambodian history, and relevant current events to convey accurate information to donors and potential donors.

**Oversee the maintenance and enhancement of Ratanak’s donor management system**_(Primary Objective #2)_
- Continually assesses the efficiency of the donor database system, making suggestions to the Finance and Administration Director and Development and Communications Director as to potential improvements.
- Assists the Development and Communications Department in preparing or implementing donor engagement and appreciation initiatives as requested.
- Assists with the distribution of campaign or donor appreciation mailings.
- Tracks donor giving and compares to previous year to ensure retention of donors and to follow up as needed to ensure no lapse in donations from year to year.
- Under supervision of the Finance and Administration Director and Development and Communication Director, reviews data entry systems, procedures, and internal controls to ensure that they comply with government regulations and charity best practices.

**Oversee the administration of donations, tax receipting, and donor reporting** _(Primary Objective #3)_
- **Accurately and efficiently enters donation data into Ratanak’s CRM system, ensuring careful attention to donor designation, contact information, mailing preferences, important donor correspondence, and segmented mailing lists.**
- Prepares, prints, distributes and maintains tax receipts, acknowledgement letters, and thank you letters ongoing during the year and at year-end according to existing protocols.
- Maintains an up-to-date understanding on tax receipting rules and regulations.
- Creates weekly, monthly, and annual reconciliation reports to ensure Ratanak’s CRM fully reconciles with the accounting system - Quickbooks.
- Prepares donation information, reports, and lists as requested.
- Assists with basic donations analysis in coordination with the Development and Communication Director.
- Provides advice on how to best-run reports to help staff better utilize the database.

**Administrative support duties are carried out efficiently, accurately, and in a timely manner to ensure smooth daily operations of the organization.** _(Primary Objective 4)_
- Manages implementation of all regular weekly office mailings.
- Manages office supply levels and purchases supplies as needed (including stationary, cleaning and kitchen supplies).
- Manages supplies and servicing for office equipment, such as the photocopier/printers.
- Manages various in-office schedules (ie: cleaning, devotional, birthday cards).

**Qualifications**:

- **Required Education**:

- High school diploma or equivalent required.
- Diploma in bo