Inside Sales Coordinator

2 weeks ago

Bracebridge, Canada Muskoka Brewery Full time

**Role Responsibilities**:

- Initiate the process to customer sales requests for orders, changes, including the maintenance of order/customer information files and communicates changes to the appropriate people/departments
- Prepare, generate and distribute daily sales orders and supporting documents to distribution department on-time and accurate
- Actively contact selected prospects to evaluate a potential partnership with Muskoka Brewery and share information/recommendation with territory manager
- Contact existing Muskoka customers for weekly orders, processes sales orders end to end. Responsible for actively ensuring the retention/stock levels of Muskoka Brewery’s customers which includes proactively contacting customers and/or territory manager
- Manage customer accounts to promote on-time payments, reconcile discrepancies, and keep payment information up to date, ensuring all communication is recorded
- Receive inquiries from and/or contacts other departments to resolve a variety of order-related issues/needs
- Contribute to the development and maintenance of standards, policies and procedures regarding customer service

**Requirements**:

- College diploma in Business Administration, or currently pursuing a post-secondary education in a related field
- A minimum of 2 years experience in a customer service B2B position
- Must work well under pressure, be able to juggle and prioritize many tasks simultaneously, Proficient in MS Office, particularly Excel
- Alcohol beverage selling experience direct to Hospitality industry is an asset.
- Strong data entry experience, Microsoft Dynamics NAV is an asset
- Energetic, motivated, enthusiastic and diligent.
- Customer focused and dedicated to exceeding the expectations of internal and external relationships
- You are Passionate: A strong passion for our great beer and the craft beer industry
- An Intrapreneur: We are looking for a team member that will own their role, eager to deliver results and uses the internal and external resources to learn and build on successes
- Authentic and Caring: Down-to-earth communication skills with a genuine presence.

**Work Environment**:

- This is a hybrid role, spending part of the week at the brewery and the balance at the home office.
- Flexible hours are available
- Desk Office and brewery setting

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