Decision Support Specialist

**Job Posting**

**Title**: Decision Support Specialist

**Employment Terms**: Regular full-time (35 hours/week) evening and weekend hours can be expected

**Salary Range**: $65,104 - $76,905 per year along with extended health benefits and HOOPP pension plan

**Expected Start Date**: Immediately

**Reporting To**: Manager, integrated services and care (HATP), with dotted line reporting to

Director, Operations and Organizational Systems (FHC)

**Location**: Health Access Thorncliffe Park (HATP) sites. This position will be located within any of the HATP service locations based on community and program requirements

**Background**:
Health Access Thorncliffe Park (HATP) is committed to providing coordinated Health & wellness services to the Thorncliffe Park community. It is an innovative partnership between Flemingdon

Health Centre (FHC) and TNO-The Neighbourhood Organization (TNO) funded by Ontario Health.

HATP is a community-driven initiative aimed to enhance interdisciplinary comprehensive primary health care, and improve access to health, social, and community services in Thorncliffe Park.

**_Note: This is a HATP-FHC position. _**

**Position Summary**:
HATP is seeking a Decision Support Specialist who will support data quality, management, strategic planning, reporting, risk management, and auditing requirements of the program. This includes extracting data/ preparing queries, analyzing data, and preparing internal/external reporting to support decision making and quality improvement across HATP.

**Responsibilities**:
**Strategic Decision Support**:

- Promote evidence-based planning to support management team on decision making process.
- Provide strategic business intelligence based on internal and external data.
- Lead collaborative processes to identify and address the program's information needs

(decision-making, reporting, quality improvement).

**Data Analysis and Management**:

- Design, run, and update data queries based on program and reporting requirements.
- Analyze and present data to support decision-making and internal/external reporting.
- Support a dashboard of key indicators for HATPs KPI and the Thorncliffe Community

Hub, a multi-agency/multi-service hub.
- Ensure efficient data extraction and reporting.
- Offer expertise to the HATP team and other organizations on data management practices and tools.
- Collaborate with HATP partners on data accuracy, error detection, and correction methods.
- Establish and enforce data management policies and procedures.
- Design procedures to support privacy and security, including a data/user auditing system.

**Training and Technical Support**:

- Offer expertise and advice on data management practices to diverse groups.
- Train staff on data quality, data analysis, and reporting procedures.
- Support users in the Electronic Medical Records system (PS Suite) and troubleshoot related issues.
- **Be the primary point of contact for EMR support and other data-related tools.**

**Quality Improvement**:

- Lead and support Quality Improvement Initiatives (QI)
- Develop measures to ensure team effectiveness in maintaining service quality and relevance.
- Report on program outcomes and provide data to gauge performance against objectives.
- Offer leadership in creating measures of client care quality and satisfaction.

**System & Project Management**:

- Facilitate planning activities for new site additions to the program.
- Participate in system changes to ensure compliance with data standards.
- Act as a primary contact for Alliance for Healthier Communities.
- Oversee the migration to new EMR systems when required.

**Compliance & Governance**:

- Act as Local Registration Authority for ONE ID Business Support - eHealth Ontario.
- Serve as Privacy Support Officer.
- Ensure work aligns with safety legislation and the organization’s anti-oppression and cultural competency principles.

**General Duties**:

- Conduct works safely and in line with organizational values.
- Handle other duties and responsibilities as assigned.

**Skills and Qualifications**:

- Undergraduate degree/diploma in Computer Science, Health Administration, Medical

Informatics or related field
- Minimum of 3 to 5 years’ experience in data management, preferably in a health setting
- Knowledge of word processing, spreadsheet, database, and statistical programs as well as various EMR systems - Current utilizations include Practice Solutions Suite
- Experience and working knowledge with health, settlement, and social services sector databases (municipal, provincial, or national level) is considered an asset.
- An understanding of clinical, statistical, and financial information and how it influences healthcare funding models and impacts patient care
- Knowledge of health information and data management within the health sector, including various systems and approaches for extracting, analyzing and presenting information for use in internal/ external reporting, decision manag