Customer Service and Business Support Specialist

6 days ago

Regina, Canada The Wireless Age Full time

For over 30 years, The Wireless Age — a division of IM Wireless Communications Ltd. has been at the heart of how people live, work, and play by connecting them with what matters most. Established in 1991, we are proud to be the largest Saskatchewan-owned and operated SaskTel dealer, with 15+ locations across the province, including three dedicated Business Sales offices.

Our reputation as a trusted solutions provider is built on serving the unique needs of corporate and enterprise customers of all sizes across Saskatchewan. We’ve earned the loyalty of Saskatchewan’s top companies through innovative, simplified solutions, and exceptional customer service. In fact, we’ve been named Saskatchewan’s Choice for Best Cellular Dealer for 10 consecutive years.

Our team is our strength. With the most skilled, tech-savvy, and experienced business sales team in the province, we’re committed to putting our customers first and transforming the way they communicate. If you’re looking to be part of a dynamic team that is shaping the future of communications, join us at The Wireless Age, where we’re connecting Saskatchewan one customer at a time.

**Responsibilities**:
Order Entry
- Accurately enter customer orders into the company’s internal systems.
- Verify completeness and accuracy of order information, including product details, quantities, and pricing.

Order Verification
- Confirm that customer orders comply with the company policies and procedures.
- Validate product availability and inform customers of any potential delays or issues.

Communication
- Communicate with clients, sales representatives, and other management to address inquiries and provide status updates.
- Resolve issues relating to orders, such as, discrepancies, cancellations, or changes.

Documentation
- Maintain accurate and up-to-date order records and documentation.
- Generate and distribute order confirmations and invoices to customers

Shipping Confirmation
- Arrange accurate shipping for customers.
- Generate shipping labels and other necessary documentation.
- Keep detailed records of shipping and receiving.

Customer Support & Troubleshooting
- Assisting customers with minor troubleshooting tips and tricks
- Assisting customers with minor account requests

Support the Business Sales team with daily administrative tasks.

**Qualifications**:

- Strong organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced and collaborative work environment.
- Ability to multitask and prioritize tasks throughout the day.
- General technical knowledge of cellular and wireless data devices
- General knowledge of SaskTel services
- Demonstrate proficiency in Microsoft Excel, Microsoft Word, and OneDrive.

This position is full-time and starts immediately, with the opportunity to work with some of the best people in the business. We are pleased to offer the following:

- Comprehensive medical and dental benefits
- Pension Plan
- Disability benefits and group life insurance
- Merchandise discounts
- Computerized product knowledge and training
- Opportunity for growth, professional development and internal promotion

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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