Vice-president, Patient Services

**Position Type**: Full Time

**Department**:Patient Services

**Work Location**: Markham, ON

**Work Arrangement**: Hybrid

**Work Hours**:Full-Time

**Travel Required**: On occasion

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include **Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services.**

**Come and join our team But first, let us tell you why we love working here**:

- We are 100% Canadian with locations across the country
- State-of-the-art facilities to provide high-quality products and services
- The opportunity to be a part of a winning, high-performing team
- Collaborative, engaging workplace culture - **we are passionate about our people**
- Flexible working environment that promotes a healthy work-life balance
- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
- High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
- Quarterly virtual social events

**The Opportunity**:
**Reporting to the Co-CEO, and in collaboration with the Directors of Patient Services, the Vice-President (VP), Patient Services will oversee the overall operations and direction of the Patient Services vision, strategy, and plan.**:
**A Day in the Life (What you will do here)**:

- Proactively look at solutions and bring innovative ideas to evolve PSPs to best in class services.
- Provide input into agreements with the lens of operational excellence within the Patient Services.
- Responsible for ongoing program operations and delivering excellence to clients
- Work cross functionally and contribute to brand strategic planning.
- Promote a collaborative environment and build a team that is focused on patient experience and quality outcomes.
- Create strategic and operational plans for the development of Patient Services ensuring continued company growth and profitability.
- Participate in strategic and tactical planning sessions.
- Demonstrates broad understanding of financial management principles to direct organizational goals.
- Leads, motivates, develops, and focuses the team to ensure delivery of the required standards of excellence in service and performance.
- Maintains cost control in accordance with budget and participates in budget-planning and variance analysis.
- Maintains network of professionals and consultancies from which to draw when projects are identified.
- Develop and maintain sustainable relationships with a broad spectrum of external stakeholders.
- Identify, and address potential issues that could impact program operations and business.
- Leads by example and assumes personal accountability for management decisions and actions, reporting either to internal or external partners, clients and stakeholders.
- Cultivates a learning organization by encouraging knowledge-sharing and team development.
- Additional duties as determined by your Manager.

**What you need to ensure you are set up for success**:

- University degree in health profession or related program.
- MBA or master’s in health science will be considered an asset.
- Minimum 10 to 15 years of leadership experience, preferably in progressively more responsible leadership position(s).
- Leadership values and a personal presence that inspires confidence, credibility and demonstrates mature judgment.
- Highly developed influencing, negotiating, communications and interpersonal skills (verbal, written and presentation).
- Strong effective customer relationship skills, team building and collaboration skills.
- Broad knowledge and understanding of Patient Support Programs and specialty medications.
- Thorough understanding of how to enable the culture shift that will be required to enhance the patient experience.
- Fully conversant with current healthcare ecosystem, including understanding of payer landscapes, market trends, policies and have the ability to implement solutions as it applies to the Patient Programs.
- Demonstrated ability to take initiative, self-directed learning/working style with the ability to manage several large, complex competing projects and initiatives simultaneously.
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation.
- Ability to manage teams through change and lead by exampl