Clinical Information Clerk 2

**Competition Number**
- 2025-822-029

**Job Type**
- Full-time Permanent

**Hours**
- 1.00 FTE

Consists of 12-hour shifts covering days, nights, and weekends

**Classification**
- CIC2

**Department**
- Admitting/Switchboard

**Salary**
- $27.9923 to $29.0490 per hour

Per CUPE LOCAL 822 Collective Agreement

**Closing Date**
- Thursday, May 22, 2025

**Description**

Are you passionate about meeting new people and delivering outstanding customer service? The Clinical Information Clerk 2 role offers a unique opportunity to engage regularly with patients, families, and visitors, serving as the welcoming face of Lake of the Woods District Hospital (LWDH). In this position, you will not only build meaningful rapport but also play a crucial role in registering patients, ensuring their safe and efficient navigation through their hospital visit.

As a Clinical Information Clerk 2, you will also manage the switchboard, providing essential reception and information services to both patients and visitors. Additionally, you will be involved in pre-triage and order entry, offering valuable support to Nurses and Physicians in the Emergency Department.

**Why Work with LWDH? In this position, there are many benefits to joining our team**:

- 2 weeks paid vacation
- Healthcare of Ontario Pension Plan enrolment, one of Canada’s largest defined benefit pension plans that includes inflation protections, survivor benefits, buyback options, and early retirement
- Desjardin Group Life Insurance coverage that includes life insurance, and short/long-term disability coverage
- Green Shield Canada extended health benefits for single and family including dental services, prescription, health services, vision, hospital accommodation, etc.
- Access to staff physiotherapy, onsite gym, Employee Assistance Program, staff wellness initiatives, and much more

**Qualifications**
- Secondary school diploma or equivalent
- Must have Medical Terminology Certificate, or be willing to complete training
- Demonstrated experience and knowledge in working with an IT based switchboard
- Experience with reception, office procedures and filing
- Effective written and oral communication skills
- Excellent keyboarding skills; minimum 35 wpm
- Ability to multi-task; versatile in changing priorities
- Ability to work under pressure with time constraints
- Excellent organizational skills
- Effective customer service skills
- Ability to work independently and part of a team environment
- Excellent understanding of, and demonstrated ability to maintain confidentiality
- Proficient in the use of MS Office and MediTech software is an asset
- Ability to work shift work
- Reliable attendance record
- Ability to sit for extended periods, as well as bend, lift, push and pull
- We thank all applicants for their interest but advise that only those selected for further consideration will be contacted. First consideration will be given to current internal employees of LWDH._
- Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position. _
- LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles._
- We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation._
- For more information or to request an accommodation please contact the Human Resources Department at 807-468-9861 ext. 2393_