Systems Support Analyst

2 days ago


Brantford, Canada Brimich Logistics Inc Full time

**Company Overview**

Brimich Logistics is a family-owned and operated third-party logistics (3PL) and warehousing company committed to excellence, integrity, and continuous growth. As a rapidly expanding organization, we're looking for motivated, reliable individuals to join our team.
- **Please be aware that Brimich warehouses store nut allergens.**_

**Job Summary**

The **Systems Support Analyst** is an entry-level roll responsible for for providing day-to-day support for our **Warehouse Management System (WMS)** and **Yard Management System (YMS)**and play a key role in supporting business operations by troubleshooting system issues, assisting end users, and ensuring timely resolution of system incidents to minimize operational disruptions.

**Essential Functions & Responsibilities**:

- **Operational Systems Support**_
- Provide daily frontline support for WMS/YMS to warehouse and yard staff
- Respond to user-reported issues, investigate errors, and resolve system-related problems in a timely manner
- Monitor for recurring or common issues and proactively support resolution efforts
- Escalate unresolved or complex incidents to senior analysts, IT teams, or vendors as appropriate
- Track support activity and maintain detailed logs of incidents and resolutions
- **User Access and Account Management**_
- Assist with user onboarding and offboarding, including account creation and password resets
- Maintain accurate user access records and role permissions
- Provide support for login/access issues
- **System Testing and Maintenance**_
- Participate in testing and validation of system updates, patches, and configurations
- Document test results and assist with change management processes
- Identify potential risks or user impacts before deployment
- **Training and Documentation**_
- Provide general training to users on system functions and best practices
- Create and update support guides, reference materials, and FAQs for common issues
- Support adoption of system changes or new functionality
- **Collaboration and Communication**_
- Work closely with IT, operations, and vendor support teams to resolve system-related issues
- Communicate status updates and issue resolutions clearly and professionally
- Contribute to ongoing improvements in support processes and system reliability

**Experience, Skills and Competencies**:

- Post-secondary education in Information Technology, Computer Science, or a related field (or equivalent experience)
- Understanding of IT systems, technical support principles, and user-facing support
- Strong troubleshooting, documentation, and organizational skills
- Effective communication and interpersonal skills, with a customer service mindset
- Familiarity with WMS/YMS platforms is an asset (but not required)
- Experience with ticketing/incident management systems (e.g., Jira, ServiceNow) is a plus
- Willingness to learn and grow in a fast-paced, operations-driven environment

**Working Conditions**:

- May require availability during operational hours, including early mornings or evenings
- On-site support at warehouse and yard facilities is expected (hybrid possible depending on business needs)
- **For more information or to request an accommodation please contact the Human Resources Department at 519-752-5783**_

Pay: $57,000.00-$62,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person



  • Brantford, Canada HOLSTEIN CANADA Full time

    **HOLSTEIN CANADA** is the largest dairy breed association in Canada, serving our membership of almost 10,000 active dairy producers since 1884. We are seeking a **Data Operations and Support Analyst!** We offer a flexible, respectful, inclusive environment with excellent work-life balance, opportunities for development, and the chance to participate in...

  • Instructor Therapist

    2 weeks ago


    Brantford, Ontario, Canada Kalyana Support Systems Full time

    Kalyana Supports Systems/The Gregory School for Exceptional Learning, a clinic for children and youth, is looking for Instructor Therapist to join our growing team.As an Instructor Therapist, you will assist in providing behaviour therapy to support and encourage growth and skill development, assisting in the delivery of behavioural and treatment goals....


  • Brantford, Canada DPDHL Full time

    WMS Analyst IIAre you a tech-savvy problem solver with a passion for optimizing warehouse management systems? Do you love analyzing data and collaborating with cross-functional teams to deliver top-notch results? If you're nodding your head "yes" to these questions, then we want YOU!As our WMS Analyst II, you'll be our go-to guru for implementing and...


  • Brantford, Canada The City of Brantford Full time

    Position Summary Situated on the picturesque Grand River, the City of Brantford is a rapidly growing community of over 100,000 residents, located in the heart of Southern Ontario with direct access to Hwy. 403 and is in close proximity to the GTHA, Waterloo and Niagara regions. As a single-tier municipality, Brantford is responsible for the full spectrum of...


  • Brantford, Canada Brimich Logistics & Packaging Inc. Full time

    Education: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Collect, organize and maintain a problems and solutions log for use by other technical support analysts - Provide...


  • Brantford, Canada Wilfrid Laurier University Full time

    **Date**:Apr 11, 2025 **Location**: Brantford, CA **Company**:Wilfrid Laurier University **Department**: Information and Comm. Technologies **Job Type**: Limited Term **Full-time/Part-time**: Full Time (>=1249 hrs/year) **Campus**: Brantford **Reports to**:Manager, ICT AVIT Projects & Support **Employee Group**: PAG **Application Deadline**:04/17/2025...

  • Accounting Analyst

    2 weeks ago


    Brantford, Canada Elby Professional Recruitment Full time

    Accounting Analyst (AR Focused) Our expanding client is seeking a dedicated Accounting Analyst - Accounts Receivable to join their finance team. This role offers a unique opportunity to contribute to a growing company, establish new financial systems, and advance within the organization. If you are a proactive and detail-oriented professional ready to make a...


  • Brantford, Canada Brant County Health Unit Full time

    **Posting #392024** **INFORMATION TECHNOLOGY ANALYST** **REGULAR, FULL-TIME** At the Brant County Health Unit, our team is our greatest strength. We are constantly adapting to meet the ever-changing needs of our communities while remaining steadfast in our mission to create a healthier future for all. Guided by our core values of Accountability, Community...


  • Brantford, Canada Brimich Logistics & Packaging Inc. Full time

    Education: College/CEGEP - Experience: 3 years to less than 5 years **Tasks**: - Conduct business and technical studies - Design, develop and implement information systems business solutions - Provide advice on information systems strategy, policy, management and service delivery - Assess physical and technical security risks to data, software and...

  • Accounting Analyst

    7 days ago


    Brantford, Canada Evolve Recycling Inc. Full time

    Reporting to the Director of Finance, the Accounting Analyst will assist our finance department in full cycle accounting with a large focus on month end & treasury. This individual is able to work effectively in a team environment, is focused on results and is a strong communicator. - Monthly financial statement preparations - Prepare month-end schedules...