Service Delivery Assistant

**Organization**:Ministry of Labour, Training and Skills Development
**Division**:Employment and Training
**City**:Hamilton, St Catharines
**Job Term**:2 Temporary assignments/contracts up to 12 months with possibility of extension
**Job Code**:09OAD - Office Administration 09
**Salary**:$25.89 - $30.18 Per Hour*
**Posting Status**: Open
**Job ID**:183302

Are you an administrative professional committed to providing excellent customer service in a fast paced environment? If so, consider this opportunity to provide a range of administrative, program and financial support services related to employment programs to support our Employment and Training Division.

**What can I expect to do in this role?**
- You will:

- Provide a range of administrative and program activities related to employment programs including the invigilation and marking of written trade, modular and other examinations to support service delivery
- Prepare a variety of correspondence and other materials for clients and/or staff
- Process contracts and enter information into database systems
- Work closely with unit staff to respond to and coordinate ministry requests for information and reporting requirements
- Provide financial and budget management support services
- Process office accounts payables and receivables

**How do I qualify?**

**Mandatory**
- For the bilingual vacancy only, you must possess oral French language skills at the advanced level and written French language skills at the advanced minus level. Your proficiency level will be confirmed before hire.
- These positions require frequent travel

**Communication Skills**:

- You are able to gather information from clients, and maintain confidentiality, tact and diplomacy when working with members of the public.

**Knowledge**:

- You have knowledge of procedures, guidelines, processes and practices related to financial administration (e.g. invoice payment, budgeting and forecasting, supply and inventory maintenance) and general office administration including electronic filing systems, tracking and records management.
- You have an understanding of employment services and related programs and activities.

**Other Essential Skills**:

- You have analytical, reasoning and problem-solving skills.
- You have extensive planning, organizing and coordinating skills to handle multiple projects as well as perform regular duties.
- You are able to work in a team environment.

**OPS Commitment to diversity, inclusion, accessibility, and anti
- racism**:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

**How to Apply**:

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the **Writing a Cover Letter and Resume: Tips, Tools and Resources**.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the **job description** to make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please **Contact Us** to provide your contact information. Recruitment Services staff will contact you within 48 hours.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

**Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.