Tech Support Analyst

3 days ago

Montréal, Canada TekWisen Software Pvt. Ltd Full time

**Position: Tech Support Analyst II**

**Location: Montreal, Quebec H1G 3J5**

**Duration: 4 Months**

**Job Type: Contract**

**Work Type: Hybrid**

**Language: Bilingual**
- Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

**Major Job Duties**:

- Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals.
- Ability to setup, configure and add all hardware. Assist Corporate Desk Side Support technicians with large IMAC s. Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users? technical issues. Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

**Education/Experience**:

- High School Diploma or GED required. 2 to 4 years of hands-on technical knowledge of laptop and desktop design and software installation required.

**Skills and Competencies**:

- Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years' experience in a break/fix environment.
- Able to lift and palletize heavy equipment.
- (PCs, monitors, printers.) Strong verbal and written communication skills. A certain degree of creativity and latitude is required.

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

**Salary**: $22.70-$26.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- How many years of experience you have in this related field?
- Can you speak French and English?

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