Service Advisor

Responsibilities and Duties

Greet all customers promptly or, if unavailable, acknowledge their presence.

**Assist customers with requests for repair.** Verify service concerns; preferably accompany the customer to their vehicle to perform a walk-around inspection and obtain an accurate odometer reading.

**Obtain / verify customer and vehicle data.** Examine every customer’s service history before completing repair order.

**Indicate on repair order the exact repair instructions and main reason(s) for service call.** Obtain customer’s written approval on all repair orders.

**Provide estimates for labor and parts Contact the customer by telephone for work order approval if unauthorized at time of initial meeting.** Follow-up on work in progress of each repair order during the day.

**Advise customers on status of vehicle to communicate high customer care standards.**

**Answer all technical repair work and price related questions for customers.** Explain the details of the work order to reassure customers of work completed. **Notify customers immediately if additional work is required.** Verify all repair orders to ensure completion prior to customer delivery.

**Notify customers of work completed and charges prior to customer pickup.**

**Complete closing of work order; sign off on finished work and inform customer that vehicle is ready for pick up.** Contact customers when special-order parts arrive.

**Resolve customer complaints courteously and promptly, or refer to Service Manager.**

**Maintain awareness of factory-recommended maintenance schedules. Qualifications and Skills** 1-2 year’s previous working experience as a Service Advisor or Service Appointment Coordinator preferrably in dealership environment. Valid Driver’s License with clean driver’s abstract.

**Must be able to work Saturday mornings as scheduled.** Able to drive both manual and automatic transmission is an asset.

**Able to work well both in a team environment and independently.** Highly organized and attention to detail

**Job Types**: Full-time, Permanent

Pay: $19.00-$20.00 per hour

Expected hours: 40 per week

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Campbellford, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person