Manager, Quick Service Restaurants

2 weeks ago

Etobicoke, Canada Woodbine Entertainment Full time

This is an amazing opportunity for experienced Quick Service Managers to oversee a team in one of Canada’s most exciting, upcoming entertainment destinations.
**A brand-new, state of the art Five-star Casino & Hotel resort and 5000 seat concert theatre** will soon light up the city and cement our place as an entertainment powerhouse

You will have the opportunity to work in a booming business that is currently experiencing explosive growth. We believe in our people. We have a strong promote-from-within philosophy and are committed to working with you to maximize your potential so you can launch your career to unimaginable heights

What we’re also offering:
**Annual Bonus Program**

**Great group benefits plan**

**Pension plan**

**Discounts on Food**

**Discounts to other Ontario attractions**

**Free Parking**

**Opportunities for Advancement**

**Social Responsibility Initiatives**

**The thrill of horse-racing**

**Access to visit our 2000+ Horse athletes**

**What we’re looking for**
- 5 years experience managing a fast-paced quick-service environment
- Smart Serve and Food Safety Handling certification required
- Ability to life up to 50Lbs
- Various shift work, including day, evening, nights, weekends, and holidays, as required
- Sound knowledge of electronic POS, Labour and F&B Inventory
- Experience managing a large team is required

**Some of what you’ll do**:
In addition to being a Food & Beverage expert, we will need you to be a natural leader who inspires team members to maximize their full potential and exceed guest expectations. We will need you to coach and guide team members in all aspects of the operation to ensure everything runs flawlessly. Monitoring performance, discussing team member challenges, and removing barriers standing in the way of their success will also be important. You will need to listen and connect with guests to evaluate quality of service and implement solutions to ensure their overall experience is a winning one. You will need to lead by example and live and breathe our values and beliefs so employees can wow our guests, think differently, listen and connect, have fun and exceed our brand service standards.

**Some Key Responsibilities**:

- Accountable for headcount planning, hiring, and on-boarding for all roles within the department
- Responsible for assisting all Supervisors with yearly goal planning, monitoring progression monthly and updating the Woodbine “CARE” performance management platform on a regular basis throughout the year
- Attending weekly Hospitality Department - Labour meetings. Participate in reviewing results against budgeted labour dollars and present departmental Labour action Plans
- Accountable for yearly Sales, Labour and Operating expense budgets and ensuring all costs are within line to all approved budgets
- Plan and control staffing schedules, payroll through our time and attendance system and the creation of weekly schedules within the payroll budget costs that are approved
- Address and investigate any employee issues such as work performance, attendance management, policy & procedure breaches, grievances, disciplinary outcomes, etc. of all team members
- Other related duties as assigned

**#INDMQSR

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