Client Reporting Co-op

We have a lot to be proud of at Nicola Wealth. Our sophisticated financial planning, our diversified private investment funds and their exceptional performance, our 99% client retention rate and our award-winning culture, combine to position us as a national leader in wealth management. Recognized as a Best Managed Company and one of Canada's Top Employers, we are dedicated to upholding our firm's values through this phase of significant growth.

By bringing together smart, dedicated and supportive colleagues from diverse backgrounds, we deliver extraordinary client service in values-driven work environment. The collaboration, creativity and entrepreneurial spirit we were founded on provides the opportunity for you to make a real impact and build a rewarding career. We are passionate about our business, our culture and investing deeply in your growth and development to build for the future. If you have this same drive, then let's talk

**Team and Position Summary**:
Our Client Reporting Team provides exceptional service to our high-net-worth clients. In this role, you are a member of a collaborative and client-focused team requiring exceptional communication and problem-solving skills in order to provide a high level of administrative service to our clients. The focus of this role is on supporting our CST team members on fulfilling client requests, maintaining client data. This role will also have opportunities to work on projects as they arise. This is a great opportunity to gain exposure to the inner workings of a wealth management organization and be a valued member of our close-knit client reporting team.

This will be an 8-month co-op work term starting in May. The location will be a hybrid of work from home and an in-office environment at our Vancouver office.

**As Client Reporting Co-op, your main responsibilities will include**:

- Prepare and distribute system-generated reports (investment performance and taxable income)
- Liaise with external investment firms and custodians for product-related data.
- Generate managed reports for internal teams and review them for accuracy and completeness.
- Calculate management fees and process adjustments to fee charges.
- Match internal account transfers and switches between share classes.
- Collect and distribute tax slips and upload them to client and accountant portals.
- Manage historical data including fund distribution tax breakdowns and foreign exchange rates.
- Monitor team inbox and respond to tax and investment queries from the advisory services team.
- Documentation of software malfunctions and unexpected problems with reports.
- Additional duties as required including assistance with projects to improve client service.
- Collaboration with internal teams to ensure strict adherence to reporting timelines.
- Monitor industry trends including best practices in reporting and compliance requirements.

**Your experience and qualifications include**:

- Currently enrolled in 3rd or 4th year of studies in a post-secondary degree or diploma in Finance, Economics or Business.
- Customer service or client relations experience.
- Proficiency in MS Office including MS word, excel, PowerPoint.
- Experience with a SQL database considered an asset.
- Experience in the financial services industry considered an asset.
- Interest in the financial services industry.
- Strong customer service skills.
- Exceptional attention to detail.
- Excellent communication skills in English (both written and verbal).
- A self-starter with the ability to take initiative and think critically to seek out information and solutions independently.
- Experience working independently, as well as in partnership with other team members.
- The ability to work in a dynamic and fast paced, entrepreneurial environment requiring strong organization, time management and prioritization skills with the confidence to adapt to change as necessary.