Technical Service Representative

5 days ago

Richmond Hill, Canada PD InternationalDemon Powersports Full time

**Position**:
Parts/Product Technician - Technical Analyst - Product Support

**Objectives**:
**RESPONSIBILITIES**
- Must possess exceptional technical understanding and troubleshooting skills relating to the motorcycle/ATV/PWC industry.
- Conduct data analysis of warranty claims and field reports to define and prioritize quality issues.
- Daily review of on-going investigations, forward new information from the market (Dealers, Tech-Line) to all concerned parties in a timely manner.
- Conduct warehouse rework campaigns as required: recalls, Product improvement / update campaigns.
- QIC Investigation Activity - Technical investigation to understand failure. collecting and validation of failed warranty parts and shipment of sample parts to R&D / producing factory.
- Primary support group for technical inquiries coming through Tech-Line, Customer Relations, Dealer Care, and Sales
- Generate service publications for dealers, other departments, and zones outlining new and revised repair techniques to address issues identified recently in the market. Repairs validated prior to release of service bulletins.
- OEM parts research for new machines
- Read technical drawings 2D/3D and BOMs
- Troubleshoot any technical issue in person or on the phone to help find a solution Professional manner and engaging demeanor; in person, on the phone, and online “people person”, with great communication and friendly attitude
- Diagnose, Adjust, repair or replace mechanical or electrical system parts if needed
- Test and adjust repaired equipment for proper performance
- Perform scheduled maintenance and service
- Inspect and test engines to diagnose and isolate faults

**QUALIFICATIONS**:

- Mechanics License in either Automotive or Motorcycle would be an asset
- 3 years’ experience in automotive or Motorcycle engineering would be an asset
- Strong proficiency in MS Office - Excel, Word, Power Point
- Being able to meet deadlines
- Being able to work independently
- Automotive industry experience asset
- Previous experience working on any motorized vehicle

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Paid time off
- Vision care

Schedule:

- Day shift

**Experience**:

- Mechanic or Service Technician: 3 years (required)
- Customer Service: 4 years (preferred)

Work Location: In person

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