Customer Service Representative

4 days ago

Richmond Hill, Canada LEMO CANADA INC. Full time

**RESPONSIBILITIES**:

- Manage a proactive relationship with assigned customers, ensuring effective analysis and definition of our customers' needs and providing intermediate technical assistance on connectors and cable assemblies.
- Ensure the commercial administrative follow-up: prepare quotations, ensure follow-up until reaching the order status, process sales orders, follow-up of the order, change orders, RMA's, delivery notes, invoicing, transports (import/export). Deadline monitoring of open customer orders and supplier orders.
- Provide support to the Field Sales Representatives in relation to the needs of our customers and in identifying the most appropriate solutions for our customer's requirements.
- Monitor the sales targets to increase LEMO's market share, by reporting new opportunities (accounts, market segments), to Field Sales Representatives for follow-up.
- Assist the Finance department in maintaining customer accounts and supplying information for initial and subsequent credit checks.

**PROFILE**
- University or College graduate from a Technical Program
- At least 2 to 3 years of professional experience in the electronic components industry, preferably in the field of connectors or cable assemblies, with exposure to domains such as defense, broadcasting, or medical is preferred
- Good knowledge of written and spoken English (and French would be beneficial). MS Office and ERP.
- Excellent communication skills and customer-oriented attitude. Strong organizational skills. Commitment to excellence and high standards. Ability to work independently and coordinate activities with colleagues from different departments.

**WE OFFER**
- The stability of an independent, dynamic, continuously successful Swiss group.
- The motivation to participate in the creation of cutting-edge solutions renowned worldwide.
- The warm and stimulating atmosphere of a human-sized company, close to its people (flexible working hours, continuous training).
- A working environment with equipment and infrastructure designed to help you to excel, progress, and develop your skills.
- The satisfaction of participating in the development of new technological solutions.

**Salary**: $45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Location: One location

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