Manager, Global Fundraising Operations

**Organization**:Right To Play International

**Department/Division**: Global Fundraising - Headquarters

**Work Location**:Toronto, Canada

**Work Arrangement**:A combination of in-office and remote-working in accordance with Right To Play’s work arrangement and the operational needs of the department

**Authorized to work in**:Canada (Eligible to work legally without requiring sponsorship or work permit)

**Target Hiring Range**:CAD 63,000 - 68,052 per annum (before taxes)

**Target Start Date**: Immediate

**Contract Duration**:Full-time /Permanent

**Application Closing Date**:Open until position is filled

**ABOUT US**:
Right To Play is a global organisation that protects, educates and empowers children to rise above adversity through the power of play. We help millions of children each year to stay in school and out of work, to prevent life-threatening diseases and to stay safe from exploitation and abuse. We are the leading global development organization that uses play to transform the lives of children and youth impacted by poverty, war, disease and inequality.

Established in 2000, Right To Play reaches children through experiential programming in 15 countries in Africa, Asia, the Middle East, and North America. These programs are supported by our headquarters in Toronto, Canada; London, UK and seven national offices across Europe and North America.

With a shared passion for our mission, our Culture Code guides how we act and interact based on five core pillars:

- **Accept Everyone**- _Be intentional about inclusion_
- **Make Things Happen**- _Seek opportunities to lead and innovate_
- **Display Courage**- _Act with integrity_
- **Demonstrate Care**- _Look after yourself and one another_
- **Be Playful**- _Have fun at work_

Please visit our website to learn more about who we are and what we do, and watch this video to find out about the five pillars of our Culture Code.

**ROLE SUMMARY**:
Reporting to the Director, Donor Engagement and Stewardship, the Manager, Global Fundraising Operations will coordinate all operational and financial integration of processes between Global Program Partnerships, National Offices (NOs), and Country Offices. You will assume the responsibility to lead and serve as the liaison between NOs, the Global Fundraising team, and Global Support Departments (Finance, People and Culture [P&C], IT, Strategy and Planning). Additionally, you will provide high-level analysis by cross-collaborating with many teams while supporting reporting requirements.
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**WHAT YOU’LL DO**:
**#1: Global Fundraising Team Support (25% of Time)**:

- Collaborate with cross-functional teams to document business processes and workflows within the CRM system with the goal of disseminating best practices for CRM utilization, enabling consistent practices globally across the organization.
- Support the analysis of data as it relates to fundraising efforts such as optimizing donor journeys, moves management, and pipeline management
- Collaborate across teams on the CRM ticketing system and ensure timely and effective resolution of user inquiries and issues as it relates to fundraising efforts.
- Coordinate user group calls to introduce and train team members on new CRM upgrades and enhancements.
- Proactively communicate upcoming changes, benefits, and improvements to foster enthusiasm and engagement among users.
- Prepare slides and data for the International Board of Directors and their Development Committee, as well as other key internal stakeholders
- Overview update of Risk Registers for National Offices and coordinate inputs from FR for Global risk register, in collaboration with Strategy and Planning team
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**#2: Streamline Financial Operations (25% of Time)**:

- Lead on the fundraising forecast exercise, with a goal to move to automation, and integration of processes between Global Program Partnerships, National Offices, and Country Offices, as well as restricted and unrestricted fundraising.
- Support the FR financial reporting process, provide clarity as a liaison between National Offices/Global FR team and Finance, and provide a high-level analysis to management
- Manage timelines and communication across teams and with management, as well as organize follow-up, and a calendar of meetings to discuss approvals or troubleshooting
- Serve as point of contact for fundraising budgeting and implementation plans processes (revenue and expenses), which includes global data consolidation, evaluating organizational dependencies and requests with respect to costs, resources, and strategic alignment.
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**3: Collaborate on PowerBI Reporting Functionality (25% of Time)**:

- Identify new requirements, coordinate with Global Fundraising team to define priority, liaise with Strategy and Planning Team
- Onboard, train, and usage support
- Drive adoption and usage of new report