Pub Supervisor

2 weeks ago

Vancouver, Canada Terminal City Club Full time

**ABOUT THE POSITION**

The Terminal City Club, Vancouver’s Premier Private Members Club. As a ‘Platinum Club of the World’ and one of Boardroom Magazine’s ‘Distinguished Clubs’ with ‘Iconic’ status, we create a welcoming atmosphere for our members and guests with the opportunity to forge new business connections, host clients, entertain friends, keep fit and relax.

Lion’s Pub is also part of our business and is known for its fun and energetic environment with outstanding service for its members, guests and general public that come in to enjoy the lively atmosphere and delicious food. You will provide exceptional beverage service to a mix of both members and customers. You are a self-described ‘people person’ with a passion for providing an exceptional Pub experience. A fast-paced team environment is something that excites and motivates you

A Pub Supervisor, you will be responsible for assisting with day-to-day operations including staff training and supervision, maintaining a clean and safe environment, and ensuring that customers receive the best service possible. Additionally, you will assist and support both the Assistant Manager and Pub Manager in administrative tasks and conflict resolution throughout the establishment.

**JOB RESPONSIBILITIES**
- Oversee all day-to-day operations of the Pub
- Assist and support Pub leadership team
- Supervise and assist staff in busy periods and ensure relief is given for staff breaks
- Administer all beverage inventory control systems
- Assist with the purchasing and maintenance of all beverages
- Answer Pub phone for any general inquiries
- Ensure all guests are greeted courteously and expediently
- Assist in resolving customer complaints politely and attentively when issues do arise
- Communicates problems to management regarding absenteeism, staffing and customer service.
- In co-operation with management of the club, understands and adheres to the club rules and regulations.
- Displays proper manners, applies common sense to the job and works towards developing an attitude of mutual respect for and among fellow workers and guests.
- Assists management with scheduling, promotions, staffing, inventory control and related projects as required.

**REQUIRED SKILLS & EXPERIENCE**
- Several years F&B serving experience in similar fast paced environment
- Serving it Right certification
- Proven ability to provide exceptional guest services on a consistent basis
- Possess a positive attitude and courteous disposition
- Detail oriented, highly organized with an outgoing personality
- A polished image and exceptional communication skills
- Knowledge of POS systems
- Ability to work ‘hospitality hours’ based on business needs; flexible availability, including evenings and weekends

**HOW TO APPLY**

If this sounds like you, please submit with your cover letter and resume to: Doug Whidden, TCC Beverage & Pub Operations Manager.

**Job Types**: Part-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

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