Lead, Information System and Knowledge Management

Salary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?:
Are you passionate about leveraging knowledge to drive organizational performance? Do you thrive in a dynamic environment where you can make a meaningful impact on how information is shared and utilized? If so, then we have an exciting opportunity for you to join Fraser Health as a **Change Management Communications Lead**

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

As the Change Management Communications Lead, you will play a crucial role in supporting Fraser Health's strategic initiatives to smoothly integrate process and technology change within the organization. This involves collaborating with various departments, including HR Consulting, Benefits, Workforce Optimization, Finance, Payroll and IT. Your primary focus will be on ensuring impacted groups are informed at all the stages of the implementation and post-implementation. You will work the Change Management Senior Consultants and other Change Management Office leads to support the definition and execution of the communications plan.

**Here's what you'll be doing**:

- Work directly with Change Management Leads, System Integrators, and Program Leads to develop strategies and plans to support the training, communication and engagement activities for impacted groups.
- Be part of an integrated Change Management team in supporting the strategic change plan including communications, training and engagement.
- Create comprehensive communication plans tailored to specific change initiatives, outlining objectives, key messages, target audiences, channels, and timelines.
- Identify and analyze groups impacted by change, ensuring their concerns, needs, and feedback are incorporated into communication strategies to foster engagement and buy-in.
- Establish mechanisms for collecting feedback, such as surveys, focus groups, and one-on-one interviews, and analyze data to identify trends, concerns, risks and areas for improvement.
- Provide guidance and support to leaders and employees on effective communication practices, including delivering difficult messages, managing resistance, and promoting a culture of open dialogue.
- Collaborate with change agents, champions, and other key groups to cascade messages, gather insights, and reinforce communication efforts at various levels of the organization.
- Support the Change Management team through the coordination of the change agent network responsible for delivering key messages throughout Fraser Health.
- Assist the Change Management team by supporting the preparation of training material and facilitating training sessions.
- Continuously adjust communications throughout the course of the program as audience and program needs evolve, and as feedback is received via Change Readiness Assessments and through two-way communication channels like the change agent network.
- Assess impacts of project change requests onto change management scope, timelines, and resource, and provide recommendations to leadership.

**To qualify for this role, you'll need**:

- Designation or accreditation in Change Management is highly desirable (e.g. CCMP, PROSCI)
- Five years of proven experience in change management communications or related roles leading large-scale cross functional process and change management initiatives.
- Experience setting up training programs, ideally in an HR environment in healthcare.
- Strong strategic thinking and project management abilities.
- Ability to collaborate effectively with cross-functional teams.
- Highly collaborative with excellent interpersonal, negotiation, influence and conflict management skills.
- A Bachelor's Degree in Human Resources, Business Management, Computer Science, or Accounting.
- Three to five years of recent, related experience in Human Resources or Corporate Finance Accounting, with involvement in systems review and technical systems work, or an equivalent combination of education, training, and experience.

Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and fa