Technical Writer

2 weeks ago

Mississauga, Canada Stratejm Full time

Stratejm is North America's premier Next Generation Managed Security Services Provider (NG-MSSP). We specialize in delivering comprehensive enterprise IT solutions and professional services that provide world-class security at a fraction of the cost. Our SECaaS provides a comprehensive, holistic, and scalable solution for managing security, performance and compliance, delivered through a single pane-of-glass view of the organization.

We are seeking a Technical Writer, a full-time position based in Mississauga, Ontario. As a Technical Writer, you will review and create RFx responses, prepare documentation used to operationalize security operations platform, support our security analyst and product managers on documentation.

**Responsibilities Include**
- Obtain good understanding of our products and services and be able to review and develop comprehensive responses to RFP, RFI or RFQs
- Collaborating with internal teams to develop an in-depth understanding of products and services and their documentation requirements in a dynamic, Agile environment
- Researching, writing, and editing technical deliverables for internal and external audiences, including standard operating procedure, user guides, troubleshooting, and FAQs
- Providing feedback to team members and other teams through peer editing and design reviews
- Balancing deadlines with other assignments and priorities
- Shaping writing style and content structure guidelines
- Evaluate current content and develop innovative approaches for improvement

**Skills and Qualifications**:

- Bachelor’s degree in relevant technical field
- 1-2 years’ industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with sales and technical teams and help refine content
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- technical writing: 4 years (preferred)

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