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Dispatcher/customer Service

2 weeks ago

Welland, Canada Halco Portables Full time

_At HALCO Portables, our strength is in our people, whose passion translates directly into the friendly, timely and reliable service they provide"_ Halco Portables is growing We are searching for an experienced **Dispatcher & Customer Service Representative**. This skilled route planner and sales capable professional will need to be comfortable performing both operational and administrative needs of the business. As a knowledgeable and dedicated logistics coordinator, you will play a key role in supporting the Routing Manager and the delivery & repair team. The Dispatcher role will require hands-on support & on-site service to maximize customer experience and exceed expectations. Being a confident sales and customer service resource will be vital to Halco’s day-to-day administrative success. - **Duties**:_ - Schedule deliveries & pick ups of portable assets with new and existing customers - Coordinate repair requests for portable assets and set service appointments - Deliver and pick up portable rentals to support operations or meet customer needs - Provide inbound customer calls with quotes, delivery updates and general information - Create rental contracts and accompanying service agreements - Contribute to administrative invoicing & account maintenance - **Skills**:_ - Proficiency with computer technology, typing & practical knowledge of the Google suite of programs - Understanding of logistics & route planning/tracking software (CRO) - Confident with suggestive selling techniques and contract creation - Ability to drive a pick-up truck and physically lift 70 lbs - Excellent organizational and time management skills - Customer service, solution oriented troubleshooting experience **Job Types**: Full-time, Permanent Pay: $18.00-$20.00 per hour Additional pay: - Overtime pay **Benefits**: - Dental care - Employee assistance program - Extended health care - Flexible schedule - Life insurance - On-site parking - Vision care Flexible language requirement: - French not required Schedule: - 8 hour shift - Monday to Friday Ability to commute/relocate: - Welland, ON L3B 5W6: reliably commute or plan to relocate before starting work (required) **Education**: - Bachelor's Degree (preferred) **Experience**: - Customer service: 5 years (required) **Language**: - English (required) Work Location: In person Application deadline: 2025-03-15