Processing Lead, Operations

About Symcor
Symcor enables secure data exchanges and supporting business processes, to help clients succeed in an evolving digital world. Trusted by Canada's largest institutions for over 25 years to support their digital transformations, Symcor aligns industry participants to solve common challenges in the most effective and efficient way. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know
youbelonghere
**The Opportunity**:
Supports and executes the delivery of production/workflows and schedule to achieve Service Level Standard (SLS) commitments by providing input to the Assistant Manager and deploying resources accordingly, troubleshooting resource issues and reallocating scheduled resources to meet business deadlines/needs. Provides guidance, direction and instructions to employees regarding process and workflow as needed. Performs operator duties.
**Schedule**: Monday to Friday from 4:30pm
- 12:00am
Grade 11
This role is an onsite role.
**What you will do**:

- Primary contact, functional support and resource for resolution of operational issues.
- Ensure team completes all cashbooks, general ledger accounts and other financial entries accurately, in balance and deadlines are met.
- Manage and monitor the workflow process and assign work activities to department resources in accordance with work priorities and deadlines.
- Open internal IR (Incident Records) - notify help desk for support (day-to day operations).
- Advise or escalate non-compliance and/or production issues to Assistant Managers.
- Ensure accurate gathering of data for Client Billing Reporting (CBR) and Quality Reporting.
- Tracking of CBR (Client Billing Reporting) volumes.
- Support preparation activities for Statement of Controls (SOC1)/ Client Audits.
- Monitor Symcor’s internal job tracking system for operator.
- Optimize department performance by reviewing processes with managements and providing improvement recommendations.
- Responsible for investigations on processing errors and/or accounting differences.
- Identify daily material requirements and order from Stationery department.
- In collaboration with Management, ensure effective schedules are in place including cross training activities and vacation planning.
- Provide backup support for the Assistant Manager as needed to ensure all client requirements are met.
- Continuously improve efficiencies by ensuring all new technology solutions are implemented with mínimal impact to the client and department.
- Ensure operators follow Standard Work Instructions (SWIs) and Standard Operating Procedures (SOPs) by performing random verification checks.
- Support Assistant Managers by investigating discrepancies related to non-compliance/process control.
- Provide training on procedures, ensuring proper decision techniques, processes are adhered to and equipment is used/handled appropriately, safely and maintained with care.
- Collaborate with management, project and/or operations team members prior to, during and after implementations and/or PAT tests.
- Test new technology and continue to monitor performance
- Validate new processes/guidelines for new or existing clients to ensure production/productivity targets are met.
- The position will need to exchange information, explain situations, and influence others in matters of common interest such as workflow process management or resolution of operational issues, aligned to requirements and business needs.
- Interact with clients and equipment vendors require information sharing and explanation to ensure effective delivery of products and services.

**What you need to have to succeed**:Education**:

- High School Diploma or equivalent

**Experience**:

- 3 years related experience

**Skills**:

- Intermediate Computer Skills
- Intermediate MS Office
- Preferred knowledge of client requirements, process workflows, policies and procedures.
- Knowledge of organizational structure.

What’s In It For You
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program that includes a competitive compensation package, flexible benefits and time away options, retirement and savings plans and a commitment to your overall health and well-being through our myWell-being program.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Opportunities to do challenging work and progressively take on great