Process Analyst

**What is the opportunity?**

Process Owners - Finance Shared Services (FSS) under Operations Process Engineering group support Operations centre that perform day to day execution of finance related processes such as Reconciliation, Vendor invoice payments, Journal entry postings, Finance Application and Cost allocation services etc. The team employs over 75 employees through offices in Canada and Caribbean. The objective of the Process Owners team is to reimagine and redesign the work done for FSS, by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency and employee satisfaction.

The Process Analyst for the Accounting Services (AS) portfolio is responsible for the ongoing maintenance and governance of AS processes, identifying process optimization opportunities, supporting process redesign and risk mitigation activities, and carrying out transformations while improving the documentation of processes.

**What will you do?**
- Strives to improve finance processes while ensuring work performed is verified and in conformance with RBC standards, policies, procedures and in compliance with Statutory and Regulatory requirements.
- Participates in end-to-end process redesign, analysis, planning, documentation and implementation for assigned processes/tasks, leading the planning of assigned tasks and ensuring integration into overall initiative plan.
- Performs full analysis and execution components of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation, etc).
- Leverages automation (e.g. VBA) and/or works with our IT partners to streamline processes and eliminate non-value added activities
- Seeks to contribute to an environment of continuous improvement by identifying, recommending and assisting implementation of business solutions that support the overall strategy of Finance Shared Services.
- Anticipates operational and tactical risks and issues and tracks to resolution using the appropriate methodology.
- Assesses ambiguous situations and provides clarity to team and stakeholders as required.
- Promotes innovative or improved methods to achieve targets and implements best practices.
- Provides superior client experience and strengthens relationship with business partners and vendors.
- Collaborates with colleagues across the organization as required.
- Raises, tracks and works to the resolution of issues/conflicts, removes barriers/resolves issues and escalates to others as appropriate.

**What do you need to succeed?**

**Must have**:

- University degree or equivalent experience (Business / Accounting / Engineering preferred)
- Experience with process mapping and documentation
- Strong communication, collaboration and client/partner service skills
- Solid knowledge of implementing Controls and Risk assessment frameworks
- Change management minded
- Sense of urgency, ability to handle multiple demands

**Nice to have**:

- Project management and planning skills
- Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
- Interest in AI solutions applied to process optimization

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services

LI-Post

**Job Skills**

Accounting Journal Entries, Accounting Services, Business Process Transformation, Change Management Tools, Communication, Critical Thinking, Decision Making, Documentations, General Ledger Postings, Group Problem Solving, Payment Processing, Process Improvements, Process Mapping, Project Management, Stakeholder Engagement

**Additional Job Details**

**Address**:
180 WELLINGTON ST W:TORONTO

**City**:
Toronto

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-08-22

**Application Deadline**:
2025-09-08

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to brin