User Support Technician

2 weeks ago

Burnaby, Canada Switchboard Full time

**Purpose of the Role**

The User Support Technician manages hardware troubleshooting and leads clients through support processes, and in turn develops strong customer relationships over time. The User Support Technician also ensures client delight by executing fulfillment & set-up of Switchboard hardware.

**Responsibilities**
- Consistently deliver extraordinary customer support service
- Fulfill sales orders through an order management system
- Package Switchboard technology modules to be shipped out to enterprise clients
- Report to management about trending support concerns
- Communicate with management about inventory stock levels
- Troubleshoot issues with electronic logging devices (ELDs), mobile devices, and other hardware/software related to our fleet management systems.
- Help set up and configure Android-based devices, and assist with mobile device management (MDM) tools.
- Occasionally visit customer sites to assist with installation or troubleshooting of our systems and devices.
- Provide training to customers on how to get the most out of our products.

What experience you need
- You should have a solid understanding of the commercial transportation industry, including fleet management, safety, and regulatory requirements
- Experience with electronic logging devices (ELDs) is a must, as you’ll be troubleshooting and guiding customers with these
- You should have hands-on experience with Android devices and mobile device management systems (MDM)
- Familiarity with the Shopify platform is a plus
- Fluency in English, Punjabi, and Hindi (both spoken and written) is important, as we support a diverse customer base
- Strong problem-solving abilities and attention to detail
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team

**Why work at Switchboard?**

Switchboard creates innovative technology solutions for logistics companies in North America. Switchboard’s cloud-based SaaS transforms the way logistics companies operate. As a fast-growing technology headquartered in central Vancouver, we are looking for aspiring minds who are excited by the prospect of revolutionizing an industry.

**Job Types**: Full-time, Permanent

Pay: $30.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Work from home

Willingness to travel:

- 25% (preferred)

Work Location: Hybrid remote in Burnaby, BC V5C 6A7

Application deadline: 2025-04-30

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