Tax Operations Service Enablement Analyst

**Job Summary**

**What is the opportunity?**

The CM Tax Operations team has been initially formed to support FATCA but has assumed an expanded mandate covering a wide array of tax regulation; the BA will be expected to perform analysis against (i) the above mentioned tax regulation and (ii) the needs of the CM Tax Operations team; subsequently, the BA will be expected to document business requirements and outline current and future state process flows such that the CM Tax Operations team has the necessary processes, system functionality, controls and protocols in place to support compliance across all relevant tax regulations

The BA will be dedicated to the enhancement and development of the CM Tax Operations team and will work closely with the Product Manager and Head of the CM Tax Operations team as well as collaborate with the CM Taxation, Global Client Data Services and other partners across Business Client Services

**What will you do?**
- Data analysis involving heavy use of excel as well as VBA macros
- Create business process map diagrams for existing and proposed operational processes and system workflow; process maps required for ‘end-to-end’ process flows, which delineate the roles and responsibilities of the various functions and teams involved, whilst highlighting (a) the interactions and ‘hand-offs’ between the functions and teams (b) controls required (c) identification of gaps and outstanding issues and (d) recommended solutions
- Requirements and process flows to be gathered and documented in collaboration with the Product Manager and Head of the CM Tax Operations team, CM Taxation, Global Client Data Services and other partners across Business Client Services
- Document and track project tasks that are assigned to the CM Tax Operations team; provide report of status to key partners and senior management
- Participate in testing initiatives; create and execute test cases
- Develop and document business cases for new or proposed initiatives
- As required and based on business need, develop and implement tactical initiatives in place of more strategic system based solutions

**What you need to succeed?**
- 1 to 2 years of Business Analyst experience, preferably working on financial regulatory projects and ideally on Tax related projects and an Undergraduate degree
- Proven ability to work with Excel VBA (macros)
- Proven ability to act as a Lead Business Analyst on projects
- Excellent analytical skills
- Excellent communication skills - both verbal and written
- Excellent appreciation for controls within processes
- Proven ability to manage multiple, concurrent assignments and multiple/conflicting priorities; well-developed time/self-management skills to plan, prioritize and organize work of others
- Proven ability to plan and execute work to meet tight deadlines
- Working knowledge of business process modelling tools such as Visio
- Good team player and comfortable dealing with all levels of management; proven ability to build relationships, work collaboratively, and resolve problems with people at all levels within the organization and with third party vendors
- Proven ability to propose and evaluate solutions in terms of business, financial and client requirements
- Displays a positive attitude towards complex challenges and problems, as well as routine maintenance and administrative tasks
- Attention to detail
- Proven ability to work independently
- Good Knowledge of FATCA/CRS and related tax regulation
- Overall Knowledge of tax operations applicable to a capital markets environment
- Securities/financial industry experience within Operations

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options

**Job Skills**

Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Requirements Analysis

**Additional Job Details**

**Address**:
90 WESTERN PKY:BEDFORD

**City**:
BEDFORD

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
CAPITAL MARKETS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-04-17

**Application Deadline**:
2025-05-02

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our c