Personal Lines Account Manager

2 weeks ago

London, Canada McFarlan Rowlands Insurance Brokers Inc. Full time

_McFarlan Rowlands Insurance Brokers offers a complete line of commercial, personal lines, life, disability, employee benefit plans and risk management services through our network of offices across Southwestern Ontario. Our employees are committed to providing outstanding products and unsurpassed service that, together, deliver premium value to our clients._

Responsible for the policy and claims service of assigned section of personal lines clients. Ensure prompt, accurate, courteous service to insureds, sales representatives and insurance companies regarding those accounts.

**Key Responsibilities**:

- Provide service to assigned clients on renewal and throughout the policy period; handle questions and general inquiries, recommend and provide increased limits or coverage.
- Responsible for all incoming inquiries and requested changes regarding assigned clients.
- Responsible for the quality and timeliness of all policy documentation processing; new business, renewals, endorsements, cancellations, etc.
- Record and process various claims transactions.
- Responsible for accounts receivable for assigned clients, adhering to corporate accounts receivable procedures.
- Ensure all abeyance items are completed through the use of follow-up lists.
- Solicit new personal lines business from existing accounts
- Provide backup for other Personal Lines Account Managers as required.
- Adhere to all system procedures and insurance company regulations.
- Other duties, or special projects as required.

**Qualifications**:

- RIBO Licensed, or RIBO license eligible
- Minimum 2 years sales/service/processing experience
- Excellent customer service skills; good written and oral communication skills; organized; attention to detail; ability to prioritize; team player; accuracy in recording details
- Ability to work effectively in a fast paced environment

**What’s In It For You?**
- 3 weeks minimum paid vacation
- A comprehensive compensation package and incentives that recognize strong performance
- Help with career growth through education assistance, mentorship and internal job opportunities
- Prioritizing your well-being through wellness programs, a comprehensive benefits program and fitness
- allowances
- Flexibility by offering a hybrid work from home program for eligible positions
- Other perks such as your birthday off, paid community outreach days, RRSP matching

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
- Work from home

Work Location: Hybrid remote in London, ON N6B 1R4

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