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CRM Specialist
2 weeks ago
**Job Overview**:
**Key Responsibilities**:
- **CRM Management**: Configure, customize, and maintain the GoHighLevel CRM to meet the unique needs of Brand Guruz and its clients.
- **Data Management**: Ensure data integrity by managing data imports, exports, deduplication, and conducting regular data audits.
- **User Support & Training**: Provide support and training to team members and clients on CRM functionalities and best practices.
- **Reporting & Analytics**: Generate and analyze CRM reports to provide insights on customer behavior, sales trends, and campaign effectiveness for both the agency and its clients.
- **Workflow Optimization**: Develop and optimize workflows, automation rules, and processes to improve efficiency and user experience.
- **Troubleshooting**: Identify and resolve CRM-related issues promptly to minimize disruptions for the agency and its clients.
- **Documentation**: Maintain comprehensive documentation of CRM configurations, processes, and updates.
**Qualifications**:
- **Education**: Bachelor’s degree in Information Technology, Business Administration, Marketing, or a related field.
**Experience**:
- Minimum of 3 years working with CRM systems, preferably GoHighLevel.
- Proven experience in CRM customization, data management, and reporting.
**Technical Skills**:
- Proficiency in CRM software (GoHighLevel experience is highly desirable).
- Basic understanding of databases and SQL is a plus.
- Familiarity with integration tools and APIs.
**Soft Skills**:
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Detail-oriented with a focus on accuracy and data quality.
**Preferred Skills**:
- Certification in GoHighLevel or other CRM platforms.
- Experience with marketing automation tools.
- Knowledge of sales processes and customer lifecycle management.
**What We Offer**:
- Competitive salary and opportunities to scale up.
- Flexible work arrangements.
**Portfolio Required**
**Job Types**: Part-time, Freelance
Pay: $1,200.00-$1,800.00 per month
Expected hours: 10 - 16 per week
Additional pay:
- Bonus pay
Schedule:
- Monday to Friday
**Education**:
- Bachelor's Degree (preferred)
Work Location: Hybrid remote in Maple, ON L6A 1R2
Expected start date: 2024-12-02
