Service Manager

1 week ago

Taber, Canada Palliser Sales Ltd Full time

Location: Taber & Area, AB 171035 Hwy 3 Taber, AB - New building

**Job Type**: Full-Time 

**Salary**: Competitive, based on experience  

Benefits: Health, dental, vision, retirement plan, paid vacation.

Palliser Sales Ltd is a leading agricultural equipment dealership specializing in the sale and service of top brands such as Fendt, Massey Ferguson, Kubota, and JCB. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering high-quality products and exceptional service to farmers and agricultural professionals.

**Responsibilities**:

- Manage and lead a team of service technicians, providing guidance, training, and support as needed.
- Manage an afterhours on-call schedule to ensure technicians are able to provide service calls afterhours or on weekends if required.
- Oversee the scheduling and prioritization of service jobs to ensure timely completion and customer satisfaction.
- Maintain accurate records of service activities, including parts inventory, labor hours, and service history.
- Develop and implement policies and procedures to improve efficiency and effectiveness within the service department.
- Coordinate with other departments, including sales and parts, to ensure seamless customer experiences.
- Handle customer inquiries and concerns in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
- Stay up-to-date on industry trends and technology advancements to ensure our service department remains competitive and innovative.

**Qualifications**:

- Previous experience in a service management role, preferably in the agricultural equipment industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with a customer-focused mindset.
- Proficiency in computer software systems, including MS Office and service management software.
- Knowledge of agricultural equipment and mechanical systems is preferred.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Valid driver's license with a clean driving record.

**Benefits**:

- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health insurance and retirement plans.
- Opportunities for professional development and advancement within the company.
- Supportive and collaborative work environment.

**How to Apply**:
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Pay: $26.63-$44.65 per hour

Expected hours: 44 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Experience**:

- Service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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