Franchise Support Specialist

1 week ago

Vancouver, Canada Global Payments (Beamery) Full time

**Description**:
Looking for a new challenge? Want to join a Fortune 500 company focused on technology and innovation? At Global Payments, you’ll have many opportunities for growth and development and we promise everyday will be an exciting challenge. Join a dynamic team

**What’s in it for you?**
- Salary: $50,000
- Remote work
- Benefits after 30 days
- Growth and development
- Innovative and established industry
- Fast paced and challenging environment

Ready to make the move? You’re one step closer to a new exciting career - APPLY NOW

**What you will do**:

- The Franchise Specialist is responsible and accountable for support of the franchise client relationship for assigned accounts;
- Participates in and ensures the appropriate support and service activities are provided for new contracts, new and additional products and services for clients of varying sizes, as requested by the clients, Relationship or Account Manager.
- Is responsible for ensuring service support is delivered successfully and on time. Responds appropriately to ensure all Global Payments support groups respond and react accordingly to deliver upon clients’ needs.
- Updates client and internal business groups throughout the lifecycle of a deliverable.
- Supports the client by acting as the voice of the customer, delivering support and communicating needs internally.
- Maintains long-term relationships with clients supported. Ensures understanding of the client business and product to help identify service needs and plan service delivery. May identify new product services based on strategic direction of the client's business and present to Relationship and Account Managers.
- Provides quality service and operational performance within the parameters of the client's and Global Payments’ needs.
- May help support the Client Business Review with Relationship and Account Manager.
- Stays abreast of industry trends, regulations and compliance mandates in order to provide support to clients.

**What we’re looking for**:

- Previous experience in client facing roles
- Bilingual French/English will be considered a strong asset
- Ability to align client needs with internal solutions and global goals
- Ability to collaborate with internal and external audiences to solve problems
- Ability to communicate in a clear and concise manner
- Great organizational and time management skills
- Ability to ensure tracking through to delivery of solution in a timeframe that consistently meets commitments
- Experience working with Google Workspace

**Who are we?**

Global Payments is a leader of the payment technology industry with over 24 000 employees worldwide. We pride ourselves on innovation and inclusion.

Our team is helping customers achieve amazing results. It’s our passion for success that has led to years of out-performing the competition. Join us and make your mark on the payments technology landscape of tomorrow.

**How we care about our people**:

- Real opportunities to grow professionally
- Collaborative, friendly work environment with a relaxed, casual dress code
- Health insurance
- Short-Term and Long-Term disability coverage
- Life insurance plans
- Retirement savings programs
- Employee stock purchase program
- Employee assistance program
- Tuition reimbursement program
- Gym membership corporate rates
- Volunteering opportunities
- Safe place for the LGBTQIA2+ community

We sincerely thank all applicants for their interest. We will only contact those selected for an interview.

LI-Remote

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