Customer Supply Chain Specialist
2 weeks ago
**Position Summary**:
**Key Accountabilities**:
- Manage/process order cycle accurately and efficiently.
- Work collaboratively with Operations and Logistics teams to ensure daily orders are filled in full to meet customer requirements and to maintain our fill rates requirements.
- Utilising the inventory management system to determine order requirements and manage back orders.
- Problem solving with customers to ensure customer satisfaction.
- Up selling existing stock to minimize wastage (short code)
- Perform order entry / claims management for a defined group or segment of accounts.
- Develop and maintain business relationship with Customers and Sales while providing excellent Customer Service
- Provide reports to Sales, including, but not limited to, pricing, order status, holds issues, backorders, and delivery status.
- Provide back up and support for others in the department for vacation relief, etc.
**Requirements**:
- 2- 3 years’ of CSR experience;
- Experience with AS400 is an asset;
- Effectively communicate [Verbal and written] internally and externally at all levels within the organization;
- Must be pro-active, able to take the initiative and operate independently.
- Effective data collection and analytical skills.
- Proven ability to achieve challenging goals and objectives;
- Maintain a high degree of accuracy and attention to detail;
Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
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